AUSTIN HITE
Myrtle Beach,SC
Summary
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment. Detail-oriented individual experienced in hospitality and customer service. Exceptional problem-solving and multitasking skills, with a demonstrated ability to handle challenging situations. Committed to providing superior customer service and creating a welcoming and enjoyable atmosphere for guests. Skilled at efficiently seating guests and taking reservations, as well as managing staff and maintaining a clean and safe dining area. Dependable worker with background in a fast-paced kitchen setting. Proven ability to follow instructions and work well with a team. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
11
11
years of professional experience
Work History
Kitchen Manager
TopGolf
Myrtle Beach, SC
01.2024 - Current
- Oversaw kitchen operations to ensure compliance with health and safety regulations.
- Managed inventory levels, reducing food waste through efficient ordering practices.
- Trained and mentored staff on culinary techniques and customer service standards.
- Conducted regular performance evaluations, fostering team development and accountability.
- Enforced quality control standards to maintain high food presentation and taste consistency.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Host
Midtown Bistro
North Myrtle Beach, SC
01.2021 - 12.2023
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Greeted guests in a friendly and professional manner, providing excellent customer service.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Answered phone calls to take reservations and address guest questions and concerns.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours.
- Monitored restaurant activity to determine seating and dining flow.
Server
Midtown Bistro
North Myrtle Beach, SC
03.2019 - 12.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Used good communication skills to reduce guest dissatisfaction.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Used focus and memorization skills to keep track of tables and remember orders.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Shift Leader
Tropical Smoothie Cafe
Myrtle Beach, SC
03.2022 - 09.2023
- Supervised daily operations, ensuring team adherence to quality standards and service expectations.
- Trained and mentored new staff on smoothie preparation and customer service protocols.
- Monitored inventory levels, coordinating supply orders to maintain product availability.
- Implemented operational improvements that enhanced workflow efficiency during peak hours.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
Dishwasher
About Thyme
North Myrtle Beach, SC
06.2015 - 08.2017
- Performed daily cleaning duties including mopping floors, wiping counters, disposing of trash, and washing walls.
- Kept work area and equipment clean throughout shift.
- Cleaned and sanitized all dishes, utensils, and equipment as required by health department regulations.
- Handled dishwashing tasks to provide kitchen with steady supply of clean pots, pans, and cooking utensils.
- Developed strong working relationships with kitchen staff members through effective communication skills.
Education
High School Diploma -
North Myrtle Beach High School
North Myrtle Beach, SC06-2020
Skills
- Sales Expertise
- Quality Control
- Strong Client Relations
- Attending Multiple Customers
- Attentive Service
- Multitasking Abilities
- Time Management
- Professional Relationships
- Organizational Strengths
- Customer service
- Inventory management
- Staff supervision
- Food preparation
- Staff training and development
- Kitchen management
- Attention to detail
- Problem-solving
- Team collaboration and leadership
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Conflict resolution
- Microsoft outlook
- Paperwork processing
Timeline
Kitchen Manager
TopGolf
01.2024 - Current
Shift Leader
Tropical Smoothie Cafe
03.2022 - 09.2023
Host
Midtown Bistro
01.2021 - 12.2023
Server
Midtown Bistro
03.2019 - 12.2023
Dishwasher
About Thyme
06.2015 - 08.2017
High School Diploma -
North Myrtle Beach High School