Austin Hooper
Laguna Niguel,CA
Summary
Driven professional with over 10 years experience in behavioral health. Data directed with the ability to work well under tight deadlines while still maintaining an emphasis on patient-centered care and satisfaction. Consistently met and exceeded metrics. Hands on experience with patient admission and continuity of care with thorough communication. Demonstrated success in forging relationships with patients as well as strategic community partners. Always strive to provide the best outcomes for the organization through commitment and quality performance. Experience in expanding the company, restructuring, and improving professionalism.
Overview
11
11
years of professional experience
Work History
Referral Relations Manager
Northbound Treatment Network
12.2023 - Current
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets.
- Knowledge of insurance benefits
- EMR & CRM experience (Kipu, Salesforce)
- Facilitated regular communication with clients and community partners to ensure their needs were met, fostering long-lasting relationships
- Increased client base by identifying new business opportunities and cultivating strong relationships.
Admissions and Outreach Manager
Alter Behavioral Health
02.2020 - 12.2023
- Exceeded and reported on weekly & monthly key performance initiatives
- Developed network relationships with industry professionals to enhance community awareness
- Oversee a team of 5 admissions reps to ensure revenue goals and high quality client satisfaction
- Working closely with operations, clinical and medical teams to ensure smooth admissions
- Formulated alumni protocols and increase client interactions
- Tracked data and worked closely with billing team to keep up with insurance trends
Patient Outreach Specialist
Concerto Health
01.2019 - 02.2020
- Direct contact with patients with an emphasis on closing care gaps
- Using motivational interviewing techniques to assist patients with completing preventative care visits
- Tracking and documenting the disposition of all incoming and outgoing calls
Detox Supervisor
New Method Wellness
12.2013 - 10.2019
- Oversee daily operations of the department, ensuring smooth workflow and client medical status
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organization
- Closely working with Medical Director to ensure medical orders are being followed and conducted correctly
Skills
- Metrics driven
- Insurance benefits and trends
- Call center management
- Collaboration among multiple departments
- Relationship building and rapport
- Team leadership
- Documentation and reporting
Timeline
Referral Relations Manager
Northbound Treatment Network
12.2023 - Current
Admissions and Outreach Manager
Alter Behavioral Health
02.2020 - 12.2023
Patient Outreach Specialist
Concerto Health
01.2019 - 02.2020
Detox Supervisor
New Method Wellness
12.2013 - 10.2019
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