Austin Horrell
Louisville,KY
Summary
Dedicated professional with strong customer service and team management skills. Experienced in adapting to fast-paced environments while ensuring efficient operations and high-quality service.
Adaptable and detail-oriented individual with a proven track record in customer service and communication. Demonstrated ability to manage schedules, resolve issues, and enhance team performance, contributing to a positive customer experience.
Results-driven team leader with expertise in customer service and operational efficiency. Strong organizational and problem-solving skills, ready to leverage experience to support team success and enhance service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Yona Solutions
Louisville, KY
10.2025 - Current
City Carrier
Post Office USPS
Louisville, KY
04.2025 - 07.2025
- Routes or cases all classes of mail in sequence of delivery along an established route. Rearranges and relabels cases as required.
- Withdraws mail from the distribution case and prepares it in sequence for efficient delivery by himself or a substitute along an established route.
- Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery.
- Handles undeliverable mail in accordance with established procedures.
- Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed.
- Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail.
- Uses portable electronic scanner as instructed.
- Delivers and collects charges on customs, postage-due, and c.o.d. mail matter.
- Delivers and obtains receipts for registered and certain insured mail.
- Signs for such matter, except insured mail, at the post office before beginning route and accounts for it upon return by payments of the amounts collected and delivery of receipts taken.
- Deposits in the post office mail collected on the route upon returning from the route.
- Checks, and corrects if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route.
- Furnishes customers with postal information and provides change of address cards and other postal forms as needed.
- Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment.
- Becomes proficient, when assigned to a route, in the casing of mail on other routes as assigned.
- Works professionally with other employees in the office.
- May as a substitute carrier, perform clerical duties and be required to pass examinations on scheme of city primary distribution.
- In addition, may perform any of the following duties: check hotels and other establishments to ensure that mail for residents undeliverable as addressed is not improperly held; deliver stamps or other paper supplies to contract or classified stations and other designated delivery points; serves at carriers' delivery window; receive and register where practical, all letters and packages of first-class matter properly offered for registration; case mail and make deliveries on other routes as assigned.
Driver Assistant
Standard Sales Company, L.P.
Louisville, KY
02.2025 - 04.2025
- Assist in the delivery, rotation and merchandising of all company products.
- Maintain positive customer satisfaction with retailers.
- Ability to follow a flexible work schedule including some nights, weekends and holidays.
- Ability to safely load and unload equipment and product.
- Follow company policies and procedures regarding product freshness and rotation.
- Ability to read and follow delivery instructions from Driver, Sales Rep and District Manager.
- Follow all product handling procedures according to each retailer's policy.
- Adhere to company policies and laws (local, federal & state) pertaining to product invoicing, signatures and payment collection.
- Repair and repackage damaged goods.
- Match productivity of coworkers in a fast paced work environment.
- Ability to effectively communicate and work with other team members.
- Ability to safely operate vehicles and equipment.
- Perform other duties as assigned.
Personal Service Specialist
Kentucky Orthopedic Rehab Team (KORT)
Louisville, KY
08.2022 - 02.2025
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
- Schedule patient appointments in person and via phone.
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team.
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications.
Server
Traditions at Beaumont
Louisville, KY
09.2021 - 08.2022
- Serve residents in the dining room by taking orders, bring their food and drinks to them and bussing their table.
Team Lead
Masonic Homes Kentucky
Louisville, KY
07.2021 - 09.2021
- My position is an assistant position for the hospitality manager.
- I check inventory and liquor ordering for the FOH, train new employees to be successful, help plan and set up special events, plan out where everyone will be stationed at, and make sure all side work is completed at the end of the night.
- This was the new title for the position. Team Captain became assistant to the Team Lead.
Team Captain
Masonic Homes Kentucky
Louisville, KY
11.2020 - 07.2021
- My position is an assistant position for the hospitality manager.
- I check inventory and liquor ordering for the FOH, train new employees to be successful, help plan and set up special events, plan out where everyone will be stationed at, and make sure all side work is completed at the end of the night.
Server
Masonic Homes Kentucky
Louisville, KY
08.2018 - 11.2020
- I was in charge of bussing tables, going to my assigned tables to get the order, making sure all items on the order are correct, and bringing the food to the table.
- I also had to complete side duties as assigned and be prepared to be in any section that night.
Education
Associate in Science (AS) -
Jefferson Community and Technical College
Louisville, KYHigh school diploma -
Jeffersontown high school
Louisville, KYSkills
- Microsoft Outlook
- Windows
- Customer service
- Working with high schoolers
- Conflict management
- Restaurant experience
- Medicare
- Serving Experience
- Management
- Marketing
- Appointment scheduling
- Typing
- Teamwork
- Leadership
- Analysis skills
- Employee relations
- Grocery store
- Computer literacy
- Yard jockey
- Heavy lifting
- Writing skills
- Shuttle driving
- POS systems
- Forklift
- Technical Proficiency
- Medical terminology
- Data entry
- Basic math
- Senior care
- Microsoft PowerPoint
- Restaurant Experience
- Team management
- Communication skills
- Microsoft Word
- Insurance verification
- POS
- Retail sales
- Microsoft Excel
- Negotiation
- GPS
- Employment & labor law
- HIPAA
- Outpatient
- HIPAA compliance management
- Administrative experience
- HVAC
- Sales
- Math
- Interviewing
- Work ethic
- Driving
- Hospitality
- Microsoft Office
- Pallet jack
- Property management
- LIHTC
- Bartending
- Section 8
- Organizational skills
- Interpersonal skills
- Time management
- Security
- Cooking
- Supervising experience
- Epic
- Word processing
- Cash handling
- Scheduling appointments
- Adaptability in tasks
- Problem solving
- Team collaboration
Certification
- Driver's License, 12/01/13, Present
- Class D, 12/01/13, Present
Timeline
Server
Yona Solutions
10.2025 - Current
City Carrier
Post Office USPS
04.2025 - 07.2025
Driver Assistant
Standard Sales Company, L.P.
02.2025 - 04.2025
Personal Service Specialist
Kentucky Orthopedic Rehab Team (KORT)
08.2022 - 02.2025
Server
Traditions at Beaumont
09.2021 - 08.2022
Team Lead
Masonic Homes Kentucky
07.2021 - 09.2021
Team Captain
Masonic Homes Kentucky
11.2020 - 07.2021
Server
Masonic Homes Kentucky
08.2018 - 11.2020
Associate in Science (AS) -
Jefferson Community and Technical College
High school diploma -
Jeffersontown high school