Andrea Valenzuela Morales

-Worked in fast Paced environment while ensuring guest satisfaction.

- Took very precise food and beverage orders, communicated specials requests on the orders to the kitchen staff.

- Memorized the menu from front to back, what the meals consisted of and pricing for everything.

- Managed multiple tables at once while maintaining a positive attitude.

- Handled credit card transactions, cash and POS systems.

- maintained cleanliness and an organized area.

- Greeted and checked customers in patients for they're appointments.

- Scheduled appointments for patients using (Quickbooks)

- frequently was updating medicals records for patients guaranteeing confidentiality and accuracy. while following the (HIPAA) regulations.

- Verifying referrals to go to specialists, and confirming prescriptions sent to pharmacy.

- Daily store operations , opening/closing procedures and inventory management.

- Making sure that I resolve escalated issues , doing account audits and adressing what the issue is.

-Anazlying sales reports , and store ranking, percentages to goal ETC.

- Training new hires.

- Ensuring stores compliance to meet with company policies and making sure we pass our monthly audits.

- Coaching staff through hands on training, feedback and one on one conversations to ensure that we are doing what we need to so the store can succeed.