AUSTIN HUDSON
Tacoma,WA
Summary
Dynamic Social Service Support Specialist with a proven track record at the Department of Children, Youth, and Families. Expert in client relations and service coordination, effectively facilitating communication and ensuring child safety. Skilled in data entry and creative problem solving, consistently enhancing client access to vital resources.
Overview
14
14
years of professional experience
Work History
Social Service Support Specialist
Department of Children, Youth, and Families
Kent, WA
05.2024 - Current
- Assist social workers in assessing client needs and service eligibility
- Provide case management support by organizing and maintaining case files
- Facilitate communication between clients, families, and service providers
- Conduct home visits to gather information and ensure child safety
- Prepare reports and document client interactions in agency databases
- Support families in accessing community resources and services
- Coordinate transportation and supervised visitations for children and parents
- Maintain confidentiality and adhere to all agency policies and legal requirements
Customer Service Representative
Free Conference Call
Long Beach, CA
08.2018 - 07.2022
- Responded to questions and offered knowledgeable support to a minimum of 70 customers per day
- Supported and assisted customers with updated service software or customer information
- Handled customer inquiries, complaints, and suggestions courteously and professionally
Eligibility Worker
LA County
Rancho Dominguez, CA
11.2014 - 09.2018
- Scheduled appointments with applicants to gather information and explain benefits processes
- Computed benefits for eligible applicants or participants of public assistance programs
- Made preliminary assessments of applicants' social situations to determine potential problems
- Organized, monitored, and prioritized assigned cases to ensure case records and documents were properly verified, processed, and filed
Assistant Manager
Kohl's Department Store
Lake Forest, CA
10.2013 - 05.2014
Sales Floor Associate
Target Department Store
Cerritos, CA
08.2011 - 09.2013
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Education
El Camino College
Torrance, CASkills
- Customer Account Management
- Creative Problem Solving Ability
- Client Relations
- Clerical Support
- Data Entry
- Microsoft Windows and Office Proficiency
- Service coordination
- Effective communication
- Problem solving
Timeline
Social Service Support Specialist
Department of Children, Youth, and Families
05.2024 - Current
Customer Service Representative
Free Conference Call
08.2018 - 07.2022
Eligibility Worker
LA County
11.2014 - 09.2018
Assistant Manager
Kohl's Department Store
10.2013 - 05.2014
Sales Floor Associate
Target Department Store
08.2011 - 09.2013
El Camino College
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