

A dedicated and results-driven professional with 10+ years of experience in customer service and sales. Possesses a strong foundation in CRM software and Microsoft applications. Demonstrates exceptional communication, problem-solving, and critical thinking abilities and a collaborative approach to achieving organizational goals.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Coordinated with other departments to ensure smooth flow of operations.
Negotiated contracts with vendors to achieve cost savings without compromising quality standards.
Oversaw a budget of $450,000 and cut costs by 17%.
Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.