Summary
Overview
Work History
Education
Skills
Certification
Timeline

JOHN G. BARNES

Emporia,VA

Summary

Expert in Mortgage Leading Specialist in Client / Customer Relations Leader in Creative Problem-Solving Qualifications for Mortgage Underwriting / Leadership Dynamic Leader Dedicated to Optimizing Underwriting Practices & Delivering Services Excellence MORTGAGE UNDERWRITING ANCILLARY PRODUCTS MARKETING REGULATORY COMPLIANCE CLIENT / LENDER RELATIONS STRATEGIC ANALYSIS / PLANNING NEEDS ASSESSMENT TRENDS TRACKING SALES BRANCH MANAGEMENT TEAM BUILDING / TRAINING / LEADERSHIP COLLECTION / DELINQUENT ACCOUNTS RISK MITIGATION NEW BUSINESS DEVELOPMENT ACCOUNTS MANAGEMENT CONFLICT RESOLUTION PROCESS OPTIMIZATION.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Mortgage Loan Officer

Truist Bank
2020.11 - 2022.07
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Explained different types of loans pertaining to client situations.
  • Fielded customer complaints and provided solutions.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.

Fraud Analyst

PROFESSIONALSYNOPSIS, BANK OF AMERICA – DEERFIELD CAMPUS, CORPORATE
2016.01 - 2020.01
  • Capitalized on the opportunity to lead forward-thinking fraud analysis initiatives, including reviewing customer accounts for the prevention and detection of key fraud, as well as participating in risk-mitigating research and analysis
  • Spearheaded inbound and outbound calls to take appropriate action based on transaction characteristics of greater complexity
  • Ensured seamless back office operations related to the research and resolution of fraudulent activities
  • Expertly assessed level of risk to make decisions to positively impact BoA and the customer experience
  • Proactively reviewed and analyzed accounts and key customer challenges requiring specialized resolutions.

General Manager

TITLEMAX TITLE LOANS
2015.01 - 2016.01
  • Leveraged broad scope of industry knowledge toward directing fast-paced title loan operations, including ensuring all sales transactions and collection of delinquent accounts were performed with consistently superior customer service
  • Regularly participated in marketing, advertising, and community involvement initiatives while preparing and analyzing comprehensive company reports and communicating information as necessary to various levels of management teams
  • Increased store profitability through customer relationship development
  • Optimized team performance potential by coaching and mentoring all employees
  • Boosted profits 40% by driving dynamic marketing efforts throughout the local community.

Branch Manager

ONEMAIN FINANCIAL CITIFINANCIAL
2006.01 - 2015.01
  • Strategically steered results-focused, $25-million branch operations via profitable personal loan and real estate loan receivables, including managing a top-notch team of five (5) Account Executives and one (1) Assistant Sales Manager
  • Recruited, trained, coached, and mentored new applicants to boost personal performance results
  • Processed loan applications and handled office administration activities
  • Oversaw foreclosure packages of delinquent customers
  • Actively met sales and delinquency goals on a monthly, quarterly, and annual basis
  • Coordinated branch collections efforts of all 30-, 60-, and 90-day delinquent accounts
  • Increased annual sales 20% by incorporating quality process improvements within the branch
  • Promoted customer counseling in face-to-face collection efforts to bring delinquent accounts up-to-date.

Education

N/A - Marketing & Journalism Studies

ESSEX COUNTY COLLEGE, Newark, NJ

Skills

  • Client Account Management
  • COBAL Expertise
  • Sales Forecasting
  • Sales Development
  • Credit Check Knowledge
  • Negotiation Tactics

Certification


  • Licensed: NMLS 237539

Timeline

Mortgage Loan Officer - Truist Bank
2020.11 - 2022.07
Fraud Analyst - PROFESSIONALSYNOPSIS, BANK OF AMERICA – DEERFIELD CAMPUS, CORPORATE
2016.01 - 2020.01
General Manager - TITLEMAX TITLE LOANS
2015.01 - 2016.01
Branch Manager - ONEMAIN FINANCIAL CITIFINANCIAL
2006.01 - 2015.01
ESSEX COUNTY COLLEGE - N/A, Marketing & Journalism Studies


  • Licensed: NMLS 237539
JOHN G. BARNES