JOHN G. BARNES

Work History

Truist Bank

11.2020 - 07.2022

Worked with underwriters to fix application problems and resolve issues.
Reviewed loan files and updated to match current standards.
Explained different types of loans pertaining to client situations.
Fielded customer complaints and provided solutions.
Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.

PROFESSIONALSYNOPSIS, BANK OF AMERICA – DEERFIELD CAMPUS, CORPORATE

01.2016 - 01.2020

Capitalized on the opportunity to lead forward-thinking fraud analysis initiatives, including reviewing customer accounts for the prevention and detection of key fraud, as well as participating in risk-mitigating research and analysis
Spearheaded inbound and outbound calls to take appropriate action based on transaction characteristics of greater complexity
Ensured seamless back office operations related to the research and resolution of fraudulent activities
Expertly assessed level of risk to make decisions to positively impact BoA and the customer experience
Proactively reviewed and analyzed accounts and key customer challenges requiring specialized resolutions.

TITLEMAX TITLE LOANS

01.2015 - 01.2016

Leveraged broad scope of industry knowledge toward directing fast-paced title loan operations, including ensuring all sales transactions and collection of delinquent accounts were performed with consistently superior customer service
Regularly participated in marketing, advertising, and community involvement initiatives while preparing and analyzing comprehensive company reports and communicating information as necessary to various levels of management teams
Increased store profitability through customer relationship development
Optimized team performance potential by coaching and mentoring all employees
Boosted profits 40% by driving dynamic marketing efforts throughout the local community.

ONEMAIN FINANCIAL CITIFINANCIAL

01.2006 - 01.2015

Strategically steered results-focused, $25-million branch operations via profitable personal loan and real estate loan receivables, including managing a top-notch team of five (5) Account Executives and one (1) Assistant Sales Manager
Recruited, trained, coached, and mentored new applicants to boost personal performance results
Processed loan applications and handled office administration activities
Oversaw foreclosure packages of delinquent customers
Actively met sales and delinquency goals on a monthly, quarterly, and annual basis
Coordinated branch collections efforts of all 30-, 60-, and 90-day delinquent accounts
Increased annual sales 20% by incorporating quality process improvements within the branch
Promoted customer counseling in face-to-face collection efforts to bring delinquent accounts up-to-date.