Joel Desser
Brooklyn,NY
Overview
8
8
years of professional experience
Work History
Mortgage Loan Officer
Capital Plus Residential
04.2022 - Current
- Fielded customer complaints and provided solutions.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Negotiated loan terms and conditions with clients to maximize profitability.
Account Manager + Sales
Nadlan Valuation
12.2019 - 04.2022
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Managed a diverse portfolio of accounts, ensuring timely communication and
effective problem resolution. - Team Management
- Conducted regular account reviews to identify areas for improvement and ensure
continued success.
Inside Sales Representative
Alle Processing
02.2017 - 12.2019
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Skills
- Licensed mortgage loan originator
- Negotiation tactics
- Account management
- Team management
- Client account management
- Document analysis
- Pre-approval process
- Loan product promotion
- Loan application management
- Residential mortgage lending regulations
- Credit checks
Timeline
Mortgage Loan Officer
Capital Plus Residential
04.2022 - Current
Account Manager + Sales
Nadlan Valuation
12.2019 - 04.2022
Inside Sales Representative
Alle Processing
02.2017 - 12.2019