Austin Hutton
Clinton Township
Summary
Client-focused professional with over 6 years of experience in relationship management and account support across insurance, mortgage, and sales sectors. Expertise in serving as the primary contact for diverse client portfolios, driving satisfaction and retention. Proficient in identifying client needs and aligning solutions with business objectives, resulting in measurable outcomes. Recognized for exceeding performance metrics and fostering trust that leads to repeat business and referrals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Liability Claims Representative
Sedgwick CMS
09.2022 - Current
- Oversaw 125+ active claims, guiding clients from intake to final resolution.
- Consistently exceeded performance benchmarks for claim cycle time and accuracy.
- Delivered proactive communication and updates, fostering trust and managing client expectations.
- Identified potential challenges early, escalating issues to ensure timely resolutions.
Underwriter II
United Wholesale Mortgage
01.2022 - 08.2022
- Reviewed and analyzed loan applications for compliance with company policies and regulatory guidelines.
- Collaborated with brokers and internal teams to expedite approvals and resolve documentation issues.
- Maintained accuracy and efficiency to meet tight underwriting deadlines while enhancing client experience.
- Identified and escalated potential risks to minimize loan processing delays.
Account Executive
United Wholesale Mortgage
03.2020 - 01.2022
- Managed 17+ broker accounts as primary liaison, delivering consultative support to enhance client success.
- Conducted onboarding and training sessions for brokers, resulting in improved loan submission quality and higher approval rates.
- Collaborated with underwriting, processing, and closing teams to address escalations and ensure timely loan closings.
- Surpassed sales and service KPIs by aligning mortgage products with broker business objectives.
- Established strong relationships that promoted client retention and generated referrals.
Sales Consultant
Envision Business Strategies
01.2019 - 03.2020
- Secured new business accounts for professional employer organization (PEO) services through proactive prospecting and qualification.
- Cultivated strong client relationships by addressing HR, payroll, and compliance challenges with tailored solutions.
- Negotiated contracts and managed end-to-end sales processes to ensure seamless client onboarding.
- Collaborated with internal teams to customize service delivery and promptly resolve client concerns.
- Consistently achieved or surpassed sales targets while prioritizing client needs.
Inside Sales Representative
Concentrix (Contracted to GM/Onstar)
01.2019 - 03.2020
- Managed high-volume inbound calls, delivering personalized solutions that increased customer satisfaction.
- Established rapport with customers, resulting in higher conversion rates and repeat business.
- Provided tailored product recommendations during calls to meet customer needs effectively.
- Ranked consistently among top performers in sales and customer service metrics.
- Collaborated with team members to exchange best practices, enhancing call quality and client outcomes.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Cross-functional collaboration
- Account and portfolio management
- Client relationship management
- Conflict resolution
- Client onboarding and training
- Communication and presentation skills
- Customer advocacy
- KPI achievement and metrics monitoring
Certification
Coursera, Google Data Analytics Professional Certificate, In Progress, 01/26
Timeline
Liability Claims Representative
Sedgwick CMS
09.2022 - Current
Underwriter II
United Wholesale Mortgage
01.2022 - 08.2022
Account Executive
United Wholesale Mortgage
03.2020 - 01.2022
Sales Consultant
Envision Business Strategies
01.2019 - 03.2020
Inside Sales Representative
Concentrix (Contracted to GM/Onstar)
01.2019 - 03.2020
Bachelor of Science - Business Administration
Southern New Hampshire University
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