Austin Jacobs
Summary
Successful human resource candidate with expertise in payroll management, employee recruitment, and employee relations. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
13
13
years of professional experience
Work History
KellyConnect Talent Acquisition Supervisor
Kelly Services
07.2023 - Current
- Manage a Team of 5-10 recruiters
- Conduct coachings with each recruiter to ensure compliance, growth, and meet client's needs
- Tracked recruiter's PTO, sick time, and attendance
- Approve weekly payroll for recruiters to get paid accurately and in a timely manner
- Develop process improvements and implement site wide
KellyConnect Senior Talent Resource Advisor
Kelly Services
10.2019 - 07.2023
- Assisted in overseeing a team of 5-10 advisors
- Conducted HR case and interview reviews
- Handled a wide range of HR inquires for US and Canadian employees, including but not limited to payroll, employee relations, and medical
- Monitored team's work load
- Continued to assist with expansion into Canada
KellyConnect Talent Resource Advisor
Kelly Services
07.2018 - 10.2019
- Handled employee's payroll concerns such as timecard disputes, updating tax information, and overpayments/garnishments
- Assisted with additional HR inquires including Medical, Resignations/Terminations, Benefits, etc.
- Recruit for multiple different positions
- Partnered in expanding business into Canada
- Learned and incorporated provincial laws.
Centralized Service Specialist
Kelly Services
05.2016 - 07.2018
- Create orders in KSN by entering information for the given job based on the requisition forms provided by the customer
- In charge of receiving applications, entering information into KSN, initiating screens, and shipping out applications for multiple customers in an organized and timely manner.
Initiator
Kelly Services
12.2015 - 05.2016
- Request background screens to be ran for each candidate based on the requirements provided by the customer
- Make sure the screens in KSN matched the screens being ran in the vendor tool.
Expeditor
Kelly Services
04.2015 - 12.2015
- Look up candidate's background screening results and transfer results to KSN accurately and in a timely manner.
Server
Outback Steakhouse
08.2010 - 05.2015
- Customer service – taking orders and delivering food in a timely, friendly manner
- Responding to requests in an efficient manner and positive resolution.
Take-away
Outback Steakhouse
08.2010 - 05.2015
- Customer service – took orders over the phone and put together orders in a timely, organized fashion
- Called customers back when needed to resolve a problem with an order.
Host
Outback Steakhouse
08.2010 - 05.2015
- Customer service
- Managed in-person and telephone guest inquiries, customer requests and reservation bookings
- Greeted customers
- Monitored available seating situations.
Busser
Outback Steakhouse
08.2010 - 05.2015
- Cleaned tables in an organized and efficient manner
- Assisted the bartender by providing clean glasses, refilling ice, and changing kegs.
Education
Troy High School
01.2012
Skills
- Microsoft Word, Excel, and Powerpoint
- Ability to multitask efficiently
- Excellent written and verbal communication
- Professional ability to resolve customer and employee's concerns
Timeline
KellyConnect Talent Acquisition Supervisor
Kelly Services
07.2023 - Current
KellyConnect Senior Talent Resource Advisor
Kelly Services
10.2019 - 07.2023
KellyConnect Talent Resource Advisor
Kelly Services
07.2018 - 10.2019
Centralized Service Specialist
Kelly Services
05.2016 - 07.2018
Initiator
Kelly Services
12.2015 - 05.2016
Expeditor
Kelly Services
04.2015 - 12.2015
Server
Outback Steakhouse
08.2010 - 05.2015
Take-away
Outback Steakhouse
08.2010 - 05.2015
Host
Outback Steakhouse
08.2010 - 05.2015
Busser
Outback Steakhouse
08.2010 - 05.2015
Troy High School