Austin Jones
Clyde,NC
Summary
Proven achiever with United States Postal Service, adept in organizational skills and problem-solving, ensured timely and accurate mail delivery, enhancing customer satisfaction. Excelled in multitasking and teamwork, adeptly handling up to 70-pound packages and resolving complaints, demonstrating dependability and compassionate care. Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes.
Overview
5
5
years of professional experience
Work History
Rural Mail Carrier
United States Postal Service, USPS
04.2019 - Current
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Signed and received mail with signature requirements upon delivery and loading.
- Organized mail ahead of delivery runs for correct routing.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Handled accurate cash payments for postage and incurred fees.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Education
Associate Degree in Nursing -
Southwestern Community College
Sylva, NC05.2027
High School Diploma -
Pisgah High School
Canton, NC06.2017
Skills
- Dependability
- Teamwork and Collaboration
- Multitasking Abilities
- Task Prioritization
- Decision-Making
- Problem-Solving
- Organizational Skills
- Home Health Care
- Compassionate Care
- Time Management
- Written Communication
Timeline
Rural Mail Carrier
United States Postal Service, USPS
04.2019 - Current
Associate Degree in Nursing -
Southwestern Community College
High School Diploma -
Pisgah High School
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