Austin Jones
Russellville,AR
Summary
Dynamic professional with over 10 years of entrepreneurial and management experience, adept at fostering strong relationships with co-workers, staff, and clients while effectively overseeing administrative and sales teams. Proven ability to operate independently as a manager and leader, as well as collaboratively within a team environment. Expertise in property evaluation, complemented by a strong capacity for conducting thorough inspections and delivering reliable assessments. Recognized for data analysis and market research skills that ensure comprehensive property evaluations and contribute to achieving organizational objectives.
Overview
16
16
years of professional experience
Work History
Appraiser Trainee
Carol Huffman Appraisals
Clarksville, AR
03.2022 - Current
- Conducted property inspections to assess condition and value for diverse real estate transactions.
- Analyzed market data and trends to support accurate property appraisals and client recommendations.
- Collaborated with senior appraisers to refine appraisal methodologies and improve process efficiency.
- Prepared comprehensive appraisal reports adhering to industry standards and regulatory requirements.
- Assisted in maintaining up-to-date knowledge of local real estate markets and valuation techniques.
- Mentored junior staff on best practices for property assessment and report preparation processes.
- Attended industry conferences and workshops, staying current on best practices and emerging trends in the field.
- Utilized advanced software tools to streamline the appraisal process and increase productivity.
- Participated in continuing education programs to advance professional development as an Appraiser Trainee.
- Maintained organized records of all appraisals, ensuring easy access for future reference or updates as needed.
- Proactively sought feedback from senior appraisers on completed projects, using their guidance to improve performance over time consistently.
- Conducted field inspections and collected relevant data to support property valuation conclusions.
- Supported senior appraisers in resolving complex valuation issues through diligent research and thoughtful problem-solving skills.
- Ensured regulatory compliance by strictly adhering to state licensing requirements and guidelines for appraiser trainees.
Director of Leasing
Good Operations Inc.
Russellville, AR
12.2021 - Current
- Directed property leasing strategies to maximize occupancy rates and revenue generation.
- Managed landlord relations, addressing inquiries and resolving issues proactively to enhance satisfaction.
- Oversaw lease agreement negotiations, ensuring compliance with legal regulations and company policies.
- Analyzed market trends to inform pricing strategies, optimizing competitive positioning within the local market.
- Implemented process improvements in leasing operations, enhancing efficiency and reducing turnaround times for acquisitions.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Built strong relationships with landlords through exceptional customer service, resulting in increased lease renewals.
- Enhanced company reputation as a leader in the industry through consistently delivering outstanding customer service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Improved lease documentation processes, reducing errors.
- Led negotiations for lease agreements, securing favorable terms.
Recruiter
Good Operations Inc.
Russellville, AR
05.2021 - Current
- Managed full-cycle recruitment processes, enhancing candidate quality and fit for organizational needs.
- Developed and implemented targeted sourcing strategies to attract diverse talent pools.
- Collaborated with hiring managers to define role requirements and streamline interview processes.
- Conducted thorough candidate assessments, ensuring alignment with company culture and values.
- Streamlined onboarding procedures, improving new hire integration and retention rates.
- Analyzed recruitment trends, providing strategic insights for continuous process improvement initiatives.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Studied job descriptions and qualifications to determine applicant requirements.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
Business Owner
Self Employed
Russellville, AR
08.2019 - Current
- Created and implemented marketing and advertising strategies for strategic growth and to support company’s revenue goals.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable, and payroll.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Calculated credit amounts and commission payouts, priced merchandise, and generated credit memos for returned merchandise.
- Kept up-to-date on all regulatory changes affecting business operations.
- Resolved issues quickly through meticulous research and quick decision making.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Assessed all aspects of business operations to implement realistic annual budget.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Maintained up-to-date knowledge of all statutory requirements and regulations.
- Developed business and marketing plans and prepared monthly financial reports.
- Reconciled daily sales, returns, and financial transaction reports and prepared bank deposits.
- Honed sales pitches and presentations to create committed base of clientele.
- Owned and managed daily operations of 250 commercial storage business portfolio across three locations.
Technical Support Representative
Asurion
Russellville, AR
06.2018 - 11.2019
- Supported AT&T customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
- Assisted online users via live chat, web conference and phone to resolve issues related to iOS and Android use and access.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Assisted in technical support process refinement to improve customer service and support.
- Identified opportunities to upsell technical products and services.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Maintained calm, professional demeanor when faced with high demand, high volume workloads.
- Managed user profiles, security access and shared file structures.
- Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
- Diligently followed up with customers about existing orders, informing on status and responding to questions.
- Increased overall company performance through IT uptime and by implementing cost reductions.
- Delivered local and remote Tier 1 IT support for hardware and software to AT&T customers
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Reviewed current hardware and software and recommended modifications to increase system speed.
- Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Developed and maintained technical expertise in Apple and Android operating systems.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.
- Devised incisive workarounds and resolutions for backup recovery problems.
Assistant Supervisor
UPS
Russellville, AR
11.2017 - 01.2018
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Oversaw employee supervision, client satisfaction, contract management and daily work.
- Increased volume of work while maintaining high level of accuracy and quality.
- Delegated daily tasks to team members to optimize team productivity.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol.
- Evaluated employee job performance and motivated staff to improve productivity.
Lawn Care Specialist
Self-Employed
Everton, Arkansas
04.2012 - 08.2017
- Treated lawns with chemical applications to improve appearance and health.
- Operated company vehicles and equipment safely and according to good practices.
- Maintained equipment and vehicle in good working order to prevent breakdowns and service delays.
- Increased company business by maintaining strong relationships with customers and expertly solving service issues.
- Conducted regular equipment inspections, performing routine maintenance and minor repair work and escalating major issues to supervisor.
- Provided each customer with dedicated service and assistance to build positive relationships and promote long-term brand loyalty.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
ISSA Certified Personal Trainer
KDS-Strength
Harrison, AR
11.2015 - 08.2016
- Devised new programs and monitored client progress.
- Guided clients on proper nutrition and exercise habits.
- Watched clients during exercises and assisted with exercises.
- Re-racked weights and maintained neat, organized and clean club.
- Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.
- Guided clients in safe exercise, taking into account individualized physical limitations.
- Administered various fitness assessments to measure client progress.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
General Laborer
Metalogics Inc.
Flippin, AR
05.2016 - 06.2016
- Operated air, electric and pneumatic drills carefully to avoid job site injuries.
- Removed debris and swept areas to maintain safe, clean work environment.
- Proactively identified and solved complex problems that impact management.
- Sustained safety protocols by observing proper and safe usage of equipment and materials.
- Collaborated with fellow team members to complete tasks and meet tight project deadlines.
- Supplied tools and equipment to workers.
- Worked with team to quickly unload materials and equipment for projects.
- Cleaned facility, stocked shelves and unloaded shipments.
- Completed palletizer operator functions by operating equipment to stack finished product on pallets.
- Loaded and unloaded materials using proper lifting procedures.
- Followed OSHA regulations, company safety policies and lock-out tag-out procedures.
Machinist Apprentice
Advanced MACHINING Inc.
Everton, AR
05.2010 - 08.2014
- Made appropriate corrections with offsets for tool wear, broken tools, or casting variations.
- Cleaned and organized work area daily, performing routine maintenance on machinery, and observing safety guidelines to prepare the workplace for safe and effective productivity.
- Set up, adjusted, and checked machine programming for each job, configuring equipment according to project specifications.
- Assisted with finishing processes, including cleaning and deburring material, maintenance, and clean-up for each job.
- Operated numerically-controlled machine tools to perform a series of progressive machining operations on repetitive work to close and exact tolerances and precise finish specifications.
- Operated overhead crane and forklift truck with trailer to move raw blocks and tooling for job preparations and job transitions for industrial machines.
- Measured, marked, and indicated dimensions and reference points on materials.
- Sharpened, replaced, and tracked cutting tools to adhere to strict quality control and usage schedules.
- Troubleshot and repaired machines to increase productivity and decrease spending.
- Regulated machining factors like part speed, feed, coolant flow, and depth and angle of cuts.
- Operated hand tools, drill presses, riveting machines, and tap burners to safely produce projects.
- Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
Education
Bachelor of Arts - Psychology
Arkansas Tech University
Russellville, AR05.2020
Skills
- Sales strategics
- Cost analysis and savings
- Bookkeeping
- Task delegation
- Issue resolution
- Financial administration
- Purchasing and planning
- Schedule management
- Goal setting
- Sound judgment
- Trend forecasting
- Profit and loss accountability
- Property management
- Operational reporting
- Report writing
- Negotiation expertise
- Leasing reports
- Performance optimization strategies
- Real estate
- Conducting meetings
- Leading meetings
- Maintaining occupancy levels
- Microsoft office
- Payment collection
- Tenant and eviction laws
- Basic mathematics
- Property showing
- Decision-making
- Deposits management
- Relationship building
- Monthly fee and payment collection
- Administrative leadership
- Video surveillance
- Mobile device operation
- Cost approach
- Highest and best use analysis
- Land valuation
- Client communication
- Data collection
- Valuation techniques
- Continuing education
- Property inspection
- Legal descriptions
- Sales comparison approach
- Income capitalization approach
- Adjustment calculations
- Neighborhood analysis
- Comparable sales selection
- Local zoning regulations
- Appraisal report writing
Timeline
Appraiser Trainee
Carol Huffman Appraisals
03.2022 - Current
Director of Leasing
Good Operations Inc.
12.2021 - Current
Recruiter
Good Operations Inc.
05.2021 - Current
Business Owner
Self Employed
08.2019 - Current
Technical Support Representative
Asurion
06.2018 - 11.2019
Assistant Supervisor
UPS
11.2017 - 01.2018
General Laborer
Metalogics Inc.
05.2016 - 06.2016
ISSA Certified Personal Trainer
KDS-Strength
11.2015 - 08.2016
Lawn Care Specialist
Self-Employed
04.2012 - 08.2017
Machinist Apprentice
Advanced MACHINING Inc.
05.2010 - 08.2014
Bachelor of Arts - Psychology
Arkansas Tech University
HOBBIES
Long time outdoorsman, an expert in bushcraft, and living off the land. Backpacking, fishing, hiking, camping, and spelunking are a few of many favorite activities.