Carneisha Southward
Dallas,GA
Summary
Expert in complaint resolution and sales strategies, demonstrating exceptional team leadership and critical thinking. Skilled in Microsoft Office Suite and CRM, adept at driving growth and improving service quality in high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Manager Trainee I
Hertz Car Rental
Lithia Springs, GA
04.2023 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Reviewed financial accounts for accuracy and resolved discrepancies.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Explained services and products to customers in friendly and engaging way.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
Senior Travel Agent
Tripactions
Remote
07.2022 - 04.2023
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Booked private jets and arranged car, greeter and support services for VIP travelers.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
- Managed administrative functions such as billing, expense, and commission tracking.
Senior Sales Consultant
Xfinity
Florence, AL
12.2014 - 05.2021
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Evaluated clients' needs and created plan of action to provide solutions.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Verified customers' legal to purchase products and services.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
Customer Service Representative
Best Buy
Florence, AL
07.2013 - 12.2014
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers in making informed purchase choices and selecting products.
- Fulfilled customers' special requests for merchandise and delivery times.
- Attended to customer complaints and processed product return or replacement requests.
- Managed timely and effective replacement of damaged or missing products.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Learned duties for various positions and provided backup at key times.
Education
No Degree -
Rust College
Holly Springs, MSHigh School Diploma -
Mcnairy Central High School
Selmer, TN05.2007
Skills
- Sales strategics
- Complaint resolution
- Negotiation Tactics
- Marketing promotions
- Policy Enforcement
- Inventory Management
- Sales proficiency
- Customer Engagement
- Decision-making capabilities
- Team Leadership
- Data Entry
- Product Knowledge
- Call Center Operations
- Retail store support
- Microsoft PowerPoint
- Payment Processing
- Conflict Resolution
- Money handling abilities
- Service Upselling
- Quality Assurance Controls
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Critical Thinking
- POS systems expert
- Customer Service
- Administrative Support
- Microsoft Outlook
- Key holder experience
- Live chat support
- Order Processing
- Credit adjustments
- Executive Travel
- Itineraries
- Travel research
- High volume environments
- Retail Sales
- Social Media
Timeline
Manager Trainee I
Hertz Car Rental
04.2023 - Current
Senior Travel Agent
Tripactions
07.2022 - 04.2023
Senior Sales Consultant
Xfinity
12.2014 - 05.2021
Customer Service Representative
Best Buy
07.2013 - 12.2014
No Degree -
Rust College
High School Diploma -
Mcnairy Central High School