Austin Jones

Entrepreneurial professional with hands-on experience leading business operations, financial planning, customer engagement, and strategic growth initiatives as Co-Owner & Operations Manager of A&W Lawn Care. Experienced in managing day-to-day operations, making critical business decisions, and solving challenges in fast-paced environments.

• Oversee scheduling, budgeting, invoicing, and operational planning to ensure smooth day-to-day business operations.
• Coordinate project timelines, manage resources, and maintain high service standards while ensuring work is completed efficiently and on schedule.
• Build and maintain strong client relationships through professional communication, reliability, and customer-focused service.
• Lead problem-solving efforts and make informed decisions
• to address operational challenges and support business growth.
• Apply technical and analytical skills to improve efficiency, streamline business operations, and support strategic decision-making.

Provided technical support and IT services for staff and educational operations in a fast-paced early childhood development environment. Assisted with troubleshooting hardware, software, and connectivity issues while ensuring technology systems remained reliable and accessible for daily organizational use.

• Diagnosed and resolved hardware, software, and network-related issues to minimize operational downtime.
• Installed, configured, and maintained computer systems, peripherals, and software applications.
• Assisted users with account access, password resets, system navigation, and technology-related inquiries.
• Collaborated with staff and administrators to ensure technology resources effectively supported educational and business operations.
• Improved user productivity through timely diagnosis and resolution of technical issues.
• Gained hands-on experience with IT infrastructure, hardware deployment, software management, and end-user support.