Austin Kelly
New Baltimore,MI
Summary
A hardworking and enthusiastic individual with exceptional customer service, multitasking, organization and time management skills.
Overview
3
3
years of professional experience
Work History
Server
Bubbas 33
Clinton Township, MI
04.2024 - Current
- Provided excellent guest service in an accurate and timely manner to ensure superior guest satisfaction.
- Recruited and trained new employees to meet standard operational procedures.
- Promoted appetizers, daily specials and specialty drinks to optimize sales.
- Explained signature items, menu options and offered suggestions and accurately took orders for food and beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with guests to get feedback on food served, resolve any issues, bring additional items and refill beverages.
- Developed rapport with guests to generate repeat business by providing friendly, exceptional service.
- Performed opening and closing duties such as setting up the dining area, cleaning and restocking supplies.
Assistant Manager
Drip Inc.
Clinton Twp., MI
05.2023 - 04.2024
- Served as a liaison between staff members and senior management personnel.
- Supervised daily operations including scheduling shifts and assigning duties.
- Monitored employee attendance records and payroll information.
- Recruited and trained new employees to meet job requirements.
- Maintained accurate inventory and reconciling discrepancies.
- Communicated regularly with customers to gain insights into their needs and build rapport.
Server
Blind Owl Restaurant
New Baltimore, MI
04.2023 - 08.2023
- Provided excellent guest service in an accurate and timely manner to ensure superior guest satisfaction.
- Recruited and trained new employees to meet standard operational procedures.
- Promoted appetizers, daily specials and specialty drinks to optimize sales.
- Explained signature items, menu options and offered suggestions and accurately took orders for food and beverages.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with guests to get feedback on food served, resolve any issues, bring additional items and refill beverages.
- Developed rapport with guests to generate repeat business by providing friendly, exceptional service.
- Performed opening and closing duties such as setting up the dining area, cleaning and restocking supplies.
Server Assistant
Vertical, Inc.
Detroit, MI
04.2021 - 05.2023
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Organized menus, silverware, and other condiments at each table prior to seating guests.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and prompt table maintenance.
- Responded quickly to requests from servers or other staff members.
- Assisted in training new server assistants on job responsibilities and procedures.
- Demonstrated ability to multi-task by performing additional duties as assigned within fast-paced environment.
Server Assistant
Fishbones, Inc.
St. Clair Shores, MI
06.2021 - 08.2022
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supported serving staff in delivering accurate and well-presented meals.
- Checked temperatures of hot foods before serving to ensure proper temperature standards were met.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Provided assistance to server staff when needed during peak hours.
- Helped train new Food Server Assistants on restaurant policies and procedures.
Education
Bachelor of Arts - Accounting And Finance
University of Detroit Mercy
Detroit, MI05-2027
High School Diploma -
Michigan Mathematics Science And Technology Center
Warren, MI05-2022
Skills
- Leadership
- Communication
- Computer Skills
- Team player
- Hospitality
- Trainer
Timeline
Server
Bubbas 33
04.2024 - Current
Assistant Manager
Drip Inc.
05.2023 - 04.2024
Server
Blind Owl Restaurant
04.2023 - 08.2023
Server Assistant
Fishbones, Inc.
06.2021 - 08.2022
Server Assistant
Vertical, Inc.
04.2021 - 05.2023
Bachelor of Arts - Accounting And Finance
University of Detroit Mercy
High School Diploma -
Michigan Mathematics Science And Technology Center