Summary
Overview
Work History
Education
Skills
Timeline
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Austin Kennedy

Garfield,AR

Summary

Dynamic Textile Laboratory Supervisor at UL Solutions with a proven track record in optimizing workflows and enhancing staff competency through targeted training. Expert in analytical method development and collaborative relationship management, driving improved customer satisfaction and operational efficiency. Recognized for mentoring junior staff and creating quality control reports that support strategic decision-making.

Laboratory professional skilled in managing laboratory operations and ensuring compliance with safety standards. Strong focus on team collaboration, analytical problem-solving, and achieving results. Adept at handling complex equipment, data analysis, and quality control processes. Known for flexibility and reliability in adapting to changing project needs.

Overview

11
11
years of professional experience

Work History

Textile Laboratory Supervisor

UL Solutions
11.2023 - Current
  • Reduced turnaround time for test results by optimizing workflows and laboratory procedures.
  • Mentored junior staff members to foster professional growth, skill development, and career advancement opportunities within the organization.
  • Maintained equipment and facilities in good working order.
  • Facilitated troubleshooting efforts during unexpected challenges or crises while maintaining composure under pressure.
  • Improved staff competency through continuous training programs and performance evaluations.
  • Created quality control reports on monthly basis.

Laboratory Textile Specialist

UL Solutions
04.2019 - 11.2023
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.

Laboratory Expeditor

UL Solutions
01.2017 - 04.2019
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.

Laboratory Cutting Technician

UL Solutions
04.2015 - 01.2017
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Optimized system performance thorough testing and analysis.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.

IMS Associate

Walmart
02.2014 - 04.2015
  • Improved customer satisfaction by addressing and resolving client concerns in a timely manner.
  • Managed multiple accounts simultaneously, ensuring timely delivery of products while maintaining strong relationships with clients.
  • Coordinated logistics operations for seamless product delivery from warehouse to end-users with minimal delays or disruptions.
  • Supported senior management by preparing comprehensive reports for informed decision-making processes.
  • Provided exceptional customer service, resulting in increased repeat business and positive client feedback.

Education

High School Diploma -

Gravette Public School
Gravette, AR

Skills

  • Clear Oral and Written Communication
  • Analytical Method Development
  • Collaborative Relationship Management
  • Coaching and Guidance
  • SOP Implementation Expertise
  • Organizational Strategy

Timeline

Textile Laboratory Supervisor

UL Solutions
11.2023 - Current

Laboratory Textile Specialist

UL Solutions
04.2019 - 11.2023

Laboratory Expeditor

UL Solutions
01.2017 - 04.2019

Laboratory Cutting Technician

UL Solutions
04.2015 - 01.2017

IMS Associate

Walmart
02.2014 - 04.2015

High School Diploma -

Gravette Public School
Austin Kennedy