Austin Kennedy
Garfield,AR
Summary
Dynamic Textile Laboratory Supervisor at UL Solutions with a proven track record in optimizing workflows and enhancing staff competency through targeted training. Expert in analytical method development and collaborative relationship management, driving improved customer satisfaction and operational efficiency. Recognized for mentoring junior staff and creating quality control reports that support strategic decision-making.
Laboratory professional skilled in managing laboratory operations and ensuring compliance with safety standards. Strong focus on team collaboration, analytical problem-solving, and achieving results. Adept at handling complex equipment, data analysis, and quality control processes. Known for flexibility and reliability in adapting to changing project needs.
Overview
11
11
years of professional experience
Work History
Textile Laboratory Supervisor
UL Solutions
11.2023 - Current
- Reduced turnaround time for test results by optimizing workflows and laboratory procedures.
- Mentored junior staff members to foster professional growth, skill development, and career advancement opportunities within the organization.
- Maintained equipment and facilities in good working order.
- Facilitated troubleshooting efforts during unexpected challenges or crises while maintaining composure under pressure.
- Improved staff competency through continuous training programs and performance evaluations.
- Created quality control reports on monthly basis.
Laboratory Textile Specialist
UL Solutions
04.2019 - 11.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Laboratory Expeditor
UL Solutions
01.2017 - 04.2019
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
Laboratory Cutting Technician
UL Solutions
04.2015 - 01.2017
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
IMS Associate
Walmart
02.2014 - 04.2015
- Improved customer satisfaction by addressing and resolving client concerns in a timely manner.
- Managed multiple accounts simultaneously, ensuring timely delivery of products while maintaining strong relationships with clients.
- Coordinated logistics operations for seamless product delivery from warehouse to end-users with minimal delays or disruptions.
- Supported senior management by preparing comprehensive reports for informed decision-making processes.
- Provided exceptional customer service, resulting in increased repeat business and positive client feedback.
Education
High School Diploma -
Gravette Public School
Gravette, ARSkills
- Clear Oral and Written Communication
- Analytical Method Development
- Collaborative Relationship Management
- Coaching and Guidance
- SOP Implementation Expertise
- Organizational Strategy
Timeline
Textile Laboratory Supervisor
UL Solutions
11.2023 - Current
Laboratory Textile Specialist
UL Solutions
04.2019 - 11.2023
Laboratory Expeditor
UL Solutions
01.2017 - 04.2019
Laboratory Cutting Technician
UL Solutions
04.2015 - 01.2017
IMS Associate
Walmart
02.2014 - 04.2015
High School Diploma -
Gravette Public School
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