Austin Kingcaid
Magnolia
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager/ Office Manager
Red Bluff Pet Resort
Deer Park, TX
06.2018 - 10.2024
- Directed a team of receptionists in managing daily operations and adapting to new policies and procedures.
- Facilitated onboarding and skill development for receptionists, ensuring effective operations in boarding and grooming facilities.
- Led comprehensive system overhaul, ensuring seamless transition and minimal disruption.
- Conducted walking and cleaning tasks to maintain a safe and orderly environment.
- Managed daily care and supervision of a pack exceeding 50 dogs.
- Implemented heart rate monitoring during play activities to enhance emotional regulation and reduce stress reactions.
- Engaged with customers and their pets to enhance overall service experience.
- Managed customer arrivals and departures to ensure seamless operational flow.
- Managed incoming phone calls and directed visitors to appropriate personnel.
- Managed customer follow-up by returning calls to interested clients.
- Addressed and resolved customer issues to enhance satisfaction and loyalty.
- Facilitated timely scheduling of appointments and reservations to ensure operational efficiency.
Doggy Daycare Counselor
Doggo Camp
Kamas, UT
11.2023 - 05.2024
- Managed large pack logistics in challenging hiking environments.
- Implemented structured training and cleaning procedures to enhance operational efficiency.
- Facilitated training sessions for handlers on effective dog socialization techniques.
- Executed pickup and drop-off services for pet parents utilizing company van.
Caretaker
SPCA Summer Camp
Houston, TX
07.2013 - 07.2013
- Sanitized and maintained kennel facilities to ensure a hygienic environment.
- Managed daily dog walking schedules to ensure timely and safe exercise for pets.
- Acquired comprehensive knowledge of various dog and cat breeds.
Education
High school diploma -
Clear Springs High School
League City, TX06.2017
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Inventory control
- Health and safety compliance
- Client relations
- KPI tracking
Certification
Canine CPR certificaion
TWIC license
Timeline
Doggy Daycare Counselor
Doggo Camp
11.2023 - 05.2024
Operations Manager/ Office Manager
Red Bluff Pet Resort
06.2018 - 10.2024
Caretaker
SPCA Summer Camp
07.2013 - 07.2013
High school diploma -
Clear Springs High School