Austin Klein
Grand Rapids,MI
Summary
Dynamic and results-oriented sales professional with a robust background in customer service, relationship management, B2B sales, and medical sales. Recognized for consistently surpassing targets through exceptional communication skills, tenacity, and strategic problem-solving abilities. Passionate about advancing a career in medical sales to enhance patient care through innovative healthcare solutions while dedicated to fostering continuous growth and learning. Proven expertise in training, mentoring, and motivating teams to achieve outstanding results and elevate client satisfaction within the medical industry.
Overview
7
7
years of professional experience
Work History
Outside Sales Representative
Carelinc Medical Equipment
10.2023 - Current
- Delivered knowledgeable and compassionate customer service for medical equipment and supplies, consistently achieving a 95% customer satisfaction rating.
- Educated patients and healthcare providers on the proper use of medical devices through clear communication and hands-on demonstrations, improving product adoption by 30%.
- Developed and maintained relationships with referral sources, resulting in a 20% increase in new account acquisitions within the first year.
- Partnered with internal teams to manage inventory levels, streamline returns, and resolve customer issue promptly, reducing turnaround time by 15%.
Sales Representative/Internship
Vork Brothers Painting
10.2022 - 10.2023
- Engaged in door-to-door residential sales, presenting painting services to homeowners.
- Initiated sales pitches in office settings by building rapport with administrative staff. Boosted lead generation by roughly %30 through targeted marketing efforts.
- Successfully secured over 1.2 million dollars contracts for commercial and residential painting projects.
Assistant Manager
MVP Sports Club
03.2021 - 08.2022
- Facilitated membership sign-ups and provided guided tours of the sports facility.
- Assisted members with fitness equipment and addressed customer service concerns.
- Contributed to meeting monthly membership sales goals.
Sales Associate
Maple Hill Golf
03.2019 - 03.2021
- Guided customers in selecting golf clubs tailored to their needs while promoting complementary products.
- Boosted sales by upselling items and educating customers on product features. Over $200,000 in sales.
- Provided excellent customer service, enhancing customer satisfaction and loyalty.
Education
BBA - General Business, Sales, and Marketing
Davenport University
Grand Rapids, MI04.2025
General Education Development - undefined
Rockford High School
Rockford, MI03.2019
Skills
- Interpersonal and communication skills
- Sales negotiation
- Project management
- Sales forecasting
- Customer relationship management
- Relationship building
- Motivated and hardworking
- B2C and B2B sales expertise
- Adaptability to new systems
- Two years of medical sales experience
Leadership & Activities
Served as a 4-year varsity football player and team captain during junior and senior years, demonstrating leadership, commitment, and strong teamwork. Served as a 4-year varsity baseball player and team captain during junior and senior years, demonstrating leadership, commitment, and strong teamwork. Entrepreneurial small business owner with experience in employee management, client acquisition, and business growth. National Honor Society Experienced in creating and formatting documents in Microsoft Word and building spreadsheets, formulas, and charts in Excel Worked full time all throughout college Youth mentorship
Timeline
Outside Sales Representative
Carelinc Medical Equipment
10.2023 - Current
Sales Representative/Internship
Vork Brothers Painting
10.2022 - 10.2023
Assistant Manager
MVP Sports Club
03.2021 - 08.2022
Sales Associate
Maple Hill Golf
03.2019 - 03.2021
General Education Development - undefined
Rockford High School
BBA - General Business, Sales, and Marketing
Davenport University