Austin Koch
Starbucks
Seattle,WA
3
Languages
1
Certification
15
years of professional experience
Results-oriented operations and administrative professional with 13 years of leadership experience in high-volume retail and payroll management. Skilled in overseeing business operations while ensuring financial accuracy and exceptional customer service. Experienced in coaching teams to improve efficiency and resolve conflicts, with a strong focus on collaboration and adaptability to changing environments.
Work History
Shift Supervisor
6 Years 9 Months- Led daily operations for a high-volume Starbucks location while supervising teams of up to 10 partners per shift.
- Coordinated staffing assignments and delegated responsibilities to ensure smooth operations during peak business periods.
- Managed cash handling, deposits, daily reconciliations, and operational financial accountability.
- Trained and developed new partners on company procedures, customer service standards, and food safety requirements to enhance team readiness.
- Resolved customer concerns while maintaining a high level of customer satisfaction.
- Resolved customer concerns, resulting in sustained high levels of customer satisfaction.
- Supported inventory management, operational reporting, and coaching initiatives.
Front End Support Manager / Plumbing & Electrical Department Manager
1 Year 8 Months- Led front-end operations in high-volume retail environment, ensuring efficient service and smooth transactions.
- Partnered with leadership to improve operational performance and customer satisfaction.
- Oversaw cash office operations, performing register audits, bank deposits, exchanges, loans, and financial reconciliation to maintain accuracy.
- Oversaw cash office operations including register audits, bank deposits, exchanges, loans, and financial reconciliation.
- Investigated shortages, overages, and cash discrepancies while maintaining financial accuracy.
- Collaborated with leadership to enhance operational performance and elevate customer satisfaction.
Head Cashier
9 Months- Supervised front-end cashiers, coordinating daily operations to ensure efficient service.
- Assisted with hiring and onboarding, coaching employees to enhance team skills and performance.
- Ensured accurate cash handling and maintained register accountability to minimize discrepancies.
Customer Service Associate
3 Years 6 Months- Answered 60+ customer phone calls daily, resolving inquiries and enhancing customer satisfaction.
- Held key holder position and managed cash office tasks.
- Gained experience in various positions, enhancing operational flexibility and customer service.
- Provided excellent customer service, maintaining transaction accuracy and fostering positive customer experiences.
Cashier / Cook
4 Years 1 Month- Prepared food following food safety standards to ensure quality and customer satisfaction.
- Processed cash and credit transactions with accuracy to maintain financial integrity.
- Delivered customer service efficiently in fast-paced environment, enhancing customer experience.
Education
Bachelor of Arts - Philosophy, Communication
Associate of Arts - Music
Skills
Cash management systems
Inventory tracking
Excel data analysis
Data accuracy
Data-driven decisions
Proficient in Microsoft Office
Staff scheduling
Team leadership
Coaching and guidance
Customer engagement
Health and safety
Sales analysis
Accomplishments
- Supervised and coached a team of 70+ employees, ensuring operational efficiency, accountability, and exceptional customer service.
- Developed Microsoft Excel inventory tracking spreadsheets that improved inventory visibility and streamlined reporting.
- Maintained accounts receivable (A/R) accuracy by documenting, researching, and resolving discrepancies, contributing to a shrink rate below 1% for three consecutive years.
- Collaborated with cross-functional teams to support the rollout of Lowe's Pick Up across multiple retail locations, assisting with implementation, training, and operational execution.
Certification
- Certified Food Safety Manager
- ServSafe Food Handler
- CPR Certified
Languages
English
Native or Bilingual
Spanish
Limited Working
ASL
Elementary
Timeline
Shift Supervisor
Starbucks
08.2019 - 05.2026Read More
Front End Support Manager / Plumbing & Electrical Department Manager
Lowe's Home Improvement
11.2017 - 07.2019Read More
Head Cashier
Lowe's Home Improvement
02.2017 - 11.2017Read More
Customer Service Associate
Lowe's Home Improvement
08.2013 - 02.2017Read More
Cashier / Cook
Sammie's
06.2011 - 07.2015Read More
College of Lake County
Associate of Arts from Music
Read More
Arizona State University
Bachelor of Arts from Philosophy, Communication
Read More
Core Competencies
- Payroll Administration
- Cash Office Operations
- Financial Reconciliation
- General Ledger Support
- Microsoft Excel
- Microsoft Office Suite
- Administrative Support
- Team Leadership
- Scheduling
- Inventory Control
- Process Improvement
- Data Entry
- Timekeeping Systems
- Customer Relations