Austin Lacombe
Dayton,TN
Summary
Dynamic business professional with a robust background at Astec Industries, Inc., known for reliability and adaptability, with swift capacity to learn and apply new skills. Holding extensive background in sales and project coordination, demonstrated expertise in enhancing operations through continuous improvement and meticulous attention to detail. Proven ability to manage multiple priorities and foster team collaboration.
Overview
12
12
years of professional experience
Work History
CPQ Administrator
Astec Industries, Inc.
10.2023 - Current
- Designed, built and implemented product configurations within Oracle CPQ
- Established pricing models and ensured proper connections with configurations
- Created configuration rules and ensured proper functionality in Oracle CPQ
- Updated and maintained configurations and connections with pricing models as products are added and modified
- Conducted training sessions to system users as needed
Subject Matter Expert, Quote to Cash
Astec Industries, Inc.
10.2021 - 10.2023
- Installed, configured, and monitored new system features based on user needs.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
Sales Coordinator
Astec Industries, Inc.
07.2016 - 09.2021
- Prepared timely and professional quotes and contracts as well as maintained and updated them throughout their lifecycle
- Ensured quality and accuracy of quotes sent, involving coordination with Outside Sales, Engineering, and other departments
- Provided outstanding support to the Outside Sales team
- Implemented price increases and analyzed product prices as needed
Parts Technician
Astec Industries, Inc.
02.2016 - 06.2016
- Advised customers on substitution or modification of parts to replace original parts.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Provided advice to customers about right type of parts needed for specific projects.
- Handled all customer service issues quickly to maintain high satisfaction levels.
Customer Service Representative
TMX Finance LLC
04.2015 - 02.2016
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Shift Manager
McDonald's
01.2013 - 04.2015
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up staff.
Education
Associate of Science - Business Administration
Chattanooga State Community College
Chattanooga, TN05.2026
Skills
- Project Coordination
- Customer Service
- Multiple Priorities Management
- Attention to Detail
- Resourceful and Analytical
- Team Collaboration
- Continuous Improvement
- Quick Learner
- Pricing knowledge
- Sales experience
Timeline
CPQ Administrator
Astec Industries, Inc.
10.2023 - Current
Subject Matter Expert, Quote to Cash
Astec Industries, Inc.
10.2021 - 10.2023
Sales Coordinator
Astec Industries, Inc.
07.2016 - 09.2021
Parts Technician
Astec Industries, Inc.
02.2016 - 06.2016
Customer Service Representative
TMX Finance LLC
04.2015 - 02.2016
Shift Manager
McDonald's
01.2013 - 04.2015
Associate of Science - Business Administration
Chattanooga State Community College
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