Austin Lamma
Sidney
Summary
Dynamic team leader with a proven track record at Culver’s of Sidney, excelling in employee motivation and quality control. Enhanced customer satisfaction through proactive service improvements and effective communication strategies. Committed to maintaining workplace safety and fostering a collaborative environment, ensuring high standards and a positive team culture.
Overview
1
1
year of professional experience
Work History
Crew Member Team Leader
Culver’s of Sidney
03.2024 - 04.2025
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
Education
Sidney High School
Sidney, OHSkills
- Dress code enforcement
- Employee motivation
- Workload balancing
- Team management
- Workplace safety
- Employee training
- Team player
- Problem-solving
- Punctual and dependable
- Attention to detail
- Quality control
- Heavy lifting
- Physical strength and stamina
- Worksite safety and maintenance
- Materials salvage
- Incident reporting
- Physical agility and coordination
- Hand and power tool operation
- Code compliance
Timeline
Crew Member Team Leader
Culver’s of Sidney
03.2024 - 04.2025
Sidney High School
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