Austin Langsy
Pflugerville,TX
Summary
Results-driven Customer Support Pro with a proven track record in building strong client relationships, resolving complex issues, and enhancing customer satisfaction. Experienced in handling escalated inquiries, providing valuable feedback, and contributing to the development of efficient support processes. Adept at training and mentoring new hires. Graduated from Western Washington University with a degree in Multidisciplinary Studies and a minor in Business. Possesses a customer-focused mindset, strong work ethic, and a passion for creating meaningful connections in the retail and management realm.
Overview
8
8
years of professional experience
Work History
Customer Support Representative II
MoxiWorks
Greater Seattle Area, United States
02.2022 - 05.2023
- Provided technical support to customers via phone and email.
- Resolved customer inquiries in a timely manner.
- Processed refunds and credits when appropriate.
- Performed administrative duties such as data entry, filing, and document preparation.
- Followed established policies and procedures while providing excellent customer service.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Customer Support Representative
MoxiWorks
Greater Seattle Area, United States
08.2019 - 02.2023
- Provided technical support to customers via phone and email.
- Resolved customer inquiries in a timely manner.
- Created detailed reports of customer issues for further review.
- Handled escalated customer service issues with professionalism and empathy.
Retail Sales Specialist
O'Reilly Auto Parts
, United States
06.2015 - 07.2019
- Greeted customers, answered questions and provided assistance with purchasing decisions.
- Maintained an organized work environment to ensure efficient customer service.
- Developed customer relationships by providing product knowledge and offering advice on product selection.
Education
Bachelor's degree - Multi-/Interdisciplinary Studies, General
Western Washington University
01.2019
Skills
- Customer Service Excellence
- Customer Service
- Delivery Management
- Customer Needs Assessment
- Computer Diagnostics
- Technical Troubleshooting
- User Support
- Help Desk Support
Websites
Personal Information
Title: Customer Support Pro | Customer Success, Focused on Customer Satisfaction
Timeline
Customer Support Representative II
MoxiWorks
02.2022 - 05.2023
Customer Support Representative
MoxiWorks
08.2019 - 02.2023
Retail Sales Specialist
O'Reilly Auto Parts
06.2015 - 07.2019
Bachelor's degree - Multi-/Interdisciplinary Studies, General
Western Washington University
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