Turkessa Brice
New Bern,NC
Summary
Passionate professional transitioning from customer service to a human service worker role, with strong interpersonal skills and a commitment to helping others. Ready to leverage experience in crisis management and problem-solving to contribute effectively to a supportive team environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Support Representative II
BSH Home Appliances Corporation
New Bern, NC
03.2020 - 09.2022
- Utilize BSH software to schedule service calls and order replacement parts.
- Resolve difficult situations with customers while maintaining composure and a professional demeanor.
- Use strong verbal and written communication skills to resolve customer issues.
- Provide one-call resolutions utilizing BSH support systems.
- Follow all scripts, Q&A sheets, and other necessary communication documents when issued.
- Log all calls and interactions from customers who own BSH appliances in customer files.
- Provide customers with answers to inquiries regarding products and services.
- Utilizes personal coaching advice in continuous performance improvement.
- All other responsibilities as instructed by a Supervisor.
Security Officer
Allied Universal Security Incorporated
Kinston, NC
07.2017 - 03.2020
- Secures premises and personnel by patrolling property.
- Monitor surveillance equipment.
- Inspect all buildings and access points.
- Monitor and authorize the entrance of vehicles or visitors on the property.
- Submit reports of daily surveillance activity and important occurrences.
Correctional Officer
Department of Public Safety
Newport, NC
10.2005 - 05.2016
- Provided to supervisors oral and written reports of work performed by inmates, disturbances, rule violations, and unusual occurrences.
- Conducted headcounts to ensure each inmate is present.
- Searched inmates and vehicles.
- Used non-disciplinary tools such as a computer to conduct internal investigations.
Certified Nursing Assistant
Accommodating Home Care Services
New Bern, NC
09.2006 - 12.2013
- Provided clients with assistance moving in and out of bed, baths, dressing, and grooming.
- Accompanied clients to doctor appointments.
- Monitored medication intake.
- Maintained records of care, condition progress or problems, and discussed observations with supervisors.
Education
BS in Human Services -
University of Mount Olive
05-2027
Central Sterile Processing Technician - undefined
Craven Community College
05-2020
Medical Billing and Coding Specialist - undefined
Miller-Motte Technical College
09-2016
Basic Law Enforcement Training - undefined
Craven Community College
09-2005
Certified Nursing Assistant - undefined
Lenoir Community College
05-2001
Skills
- Computer: Microsoft Word, Excel, PowerPoint, and health-related software
- Effective verbal and nonverbal communication, excellent interpersonal and organization skills, advanced knowledge of medical terminology, critical thinking, and a team player
- Customer success management
- Customer service excellence
Certification
CPR and First Aid Certification
Issued by: American Heart Association
Expires 2027
Timeline
Customer Support Representative II
BSH Home Appliances Corporation
03.2020 - 09.2022
Security Officer
Allied Universal Security Incorporated
07.2017 - 03.2020
Certified Nursing Assistant
Accommodating Home Care Services
09.2006 - 12.2013
Correctional Officer
Department of Public Safety
10.2005 - 05.2016
Central Sterile Processing Technician - undefined
Craven Community College
Medical Billing and Coding Specialist - undefined
Miller-Motte Technical College
Basic Law Enforcement Training - undefined
Craven Community College
Certified Nursing Assistant - undefined
Lenoir Community College
BS in Human Services -
University of Mount Olive