Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Volunteer Experience
Accomplishments
Additional Information
Timeline
Generic

Celeste Tyler

Amarillo,TX

Summary

I am a dedicated advocate with lived experience, and a deep commitment to building stronger systems that serve people experiencing homelessness. I bring experience in systems coordination, training, and community engagement, with a proven ability to manage projects. Foster collaboration, and drive positive change. I am actively engaged in Amarillo's homelessness response network and passionate about advancing Coordinated Entry and systems change across the. Texas Continuum of Care (TX BoS CoC).

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Support Representative II

Atmos Energy
Amarillo, US
10.2018 - Current
  • Provide education on billing, usage, and energy-saving strategies.
  • Facilitate service orders, budget billing, installment plans, and online services.
  • Leverage strong problem-solving and crisis management skills to resolve issues.
  • Document trends and contribute to process improvements.

Teachers Assistance/ Nap Care

Desert Marigold School
Phoenix, US
12.2017 - 05.2018
  • Supervise preschool children: support structured classroom routines and developmental care.

Intern

Family Support Services
Amarillo, US
06.2016 - 09.2016
  • Delivered crisis intervention and advocacy for survivors of sexual assault and domestic violence.
  • Developed training materials, managed data systems, and coordinated community outreach.
  • Engaged local partners for donations and resource support.

Youth Advocate

Youth Advocate Programs, Inc.
Amarillo, US
02.2014 - 03.2015
  • Mentored high-risk youth on probation; provided transportation to activities and appointments.
  • Fostered positive relationships to promote engagement and personal development.

Customer Advocate

Blue Cross Blue Shield
Amarillo, US
07.2007 - 10.2009
  • Delivered customer support regarding insurance benefits and claims.
  • Educated customers on-network, out-of-network services, and ensured accurate claim processing.

Education

Bachelor's degree - Social Sciences in Criminal Justice

West Texas A&M University
Canyon, TX
12.2016

Skills

  • Systems coordination and change facilitation
  • Project and time management
  • Critical thinking
  • Community engagement and advocacy
  • Training facilitation
  • Public speaking
  • Case management
  • Crisis intervention
  • Data entry
  • Documentation process improvement
  • Organizational skills
  • Microsoft Windows
  • Microsoft Office (Word, Excel, PowerPoint)
  • Help desk support
  • Cross-sector collaboration
  • Social work
  • Communication skills
  • Case management
  • Operating systems
  • Excellent Communication / Stakeholder Relations

Certification

  • Continuing education, Amarillo College, Criminal justice programs, 08/01/16, Present, Certificate for completing a seven-hour course on the neurobiology of sexual assault.

Additional Information

I am a dedicated advocate with lived experience and a deep commitment to building stronger systems that serve people experiencing homelessness. I bring experience in systems coordination, training, and community engagement, with a proven ability to manage projects, foster collaboration, and drive positive change. I am actively engaged in Amarillo's homelessness response network and passionate about advancing Coordinated Entry and system change across the Texas Balance of State Continum of Care (TX BoS CoC).

Volunteer Experience

  • Transformation Park - Amarillo, TX / Volunteer supporting Coordinated entry and homelessness service delivery.
  • Guyon Saunders Resource Center - Amarillo, TX / Volunteer assisting with basic needs distribution and systems support.
  • Homeless Heroes - Amarillo, TX / Volunteer contributing to systems change efforts addressing Veteran homelessness; active in fundraising, community outreach, and public awareness.

Accomplishments

  • Member, Pi Gamma Mu International Honor Society in Social Sciences

Additional Information

  • Lived experience of homelessness; deep understanding of Coordinated Entry processes in Amarillo and the TX BoS Coc
  • Extensive knowledge of local homelessness response networks and trauma-informed care.
  • Proven ability to manage projects independently and meet deadlines; adaptable and solutions-focused.
  • Excellent training facilitation, and communication skills with diverse stakeholder groups.
  • Committed to personal and organizational growth toward building evidence-based systems and improved housing crisis responses.
  • Avalible to travel across Texas as required.

Timeline

Customer Support Representative II

Atmos Energy
10.2018 - Current

Teachers Assistance/ Nap Care

Desert Marigold School
12.2017 - 05.2018

Intern

Family Support Services
06.2016 - 09.2016

Youth Advocate

Youth Advocate Programs, Inc.
02.2014 - 03.2015

Customer Advocate

Blue Cross Blue Shield
07.2007 - 10.2009

Bachelor's degree - Social Sciences in Criminal Justice

West Texas A&M University
Celeste Tyler