Austin Lapp
Director Of Operations
Portland,OR
Summary
Focused Operations Director with 6 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in mentoring organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging quality control to nurture relationships with customers.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Director of Operations
Enviro-Master
Portland, OR
02.2020 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Set team and individual KPIs and provided regular, actionable feedback.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
General Manager
Enviro-Master
Portland, OR
01.2019 - 02.2020
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Operations Manager
Enviro-Master
Portland, OR
08.2016 - 01.2019
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reviewed operations reports to understand numbers and trends.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Account Specialist
Equus Workforce Solutions
Anaheim, CA
07.2015 - 08.2016
- Managed the accounts partnered with a $9MM division of the company's government contract by processing all A/P and A/R and keeping related company profiles up to date.
- Utilized statistical modeling tools and Excel to provide weekly financial forecasting reports.
- Prepared weekly performance summaries from a macro perspective and provided insight and analysis of these summaries to the senior management team.
- Assisted with creating detailed statistical reports that were used to submit performance data to our funding governmental customer.
- Reviewed account activity to assess financial status and evaluate discrepancies.
Talent Development Specialist
Equus Workforce Solutions
Anaheim, CA
06.2014 - 07.2015
- Pre-screened resumes prior to sending hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Education
Bachelor of Science - Biology
Azusa Pacific University
Azusa, CA 09.2011 - 05.2014
Skills
Strategic planning and execution
Process improvements
Performance Analysis
Budget development
Effective leader
Accomplishments
- Excellence Award, 2016 (employee of the year) - Equus Workforce Solutions
- Employee of the Month, April 2015 - Equus Workforce Solutions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Extreme Ownership. Leaders must own everything in their world. There is no one else to blame.”
Jocko Willink
Timeline
Director of Operations
Enviro-Master
02.2020 - Current
General Manager
Enviro-Master
01.2019 - 02.2020
Operations Manager
Enviro-Master
08.2016 - 01.2019
Account Specialist
Equus Workforce Solutions
07.2015 - 08.2016
Talent Development Specialist
Equus Workforce Solutions
06.2014 - 07.2015
Bachelor of Science - Biology
Azusa Pacific University
09.2011 - 05.2014