Summary
Overview
Work History
Education
Skills
Certification
Timeline
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AUSTIN LAUER

AUSTIN LAUER

Program Manager

Summary

Program Manager with 6+ years leading digital transformation, strategic planning, and cross-functional program delivery in SaaS, government, and education. Brings a rare combination of operational systems thinking and deep visual communication fluency—leveraging a background in art direction and human-centered design to drive adoption, stakeholder clarity, and engagement. Experienced in roadmap creation, prioritization frameworks, change management, and performance tracking. Skilled in tools like Airtable, Notion, Asana, and Confluence.

Overview

7
7
years of professional experience
4
4

Certifications

Work History

Departmental Analyst 12

Unemployment Insurance Agency (UIA)
08.2024 - Current
  • Led full product lifecycle for a mission-critical internal automation system, improving operational speed and reliability at scale.
  • Designed and executed a complete digitization of BAM workflows—replacing manual file handling with an automated platform that increased processing throughput by 250% and eliminated handoff errors.
  • Created the roadmap, built process maps using Miro, and iteratively tested prototypes with selected users, modifying flows based on usage patterns and direct feedback.
  • Delivered live A/B tests to assess efficiency across test groups and optimize deployment models based on measurable productivity gains.
  • Created rollout documentation, conducted stakeholder training, and coordinated adoption across nine business units.
  • Partnered directly with engineering, HR, and policy stakeholders to align system functionality with agency standards.
  • Managed executive communications and scheduling on behalf of the Director, including coordination with legislative and external partners.

Lead Implementation Specialist

Voicebrook, Inc.
10.2022 - 08.2024
  • Drove adoption and improvement of a clinical SaaS platform through user research, pilot programs, and workflow redesign.
  • Managed multi-location implementations serving 1,000+ medical staff and 250+ student residents; piloted systems with frontline users and iterated based on in-field behavior analysis.
  • Worked with engineers and product managers to identify high-friction steps and design alternative configurations to improve throughput and ergonomic efficiency.
  • Delivered results such as a user tripling case completion rates (from 11 to 30/day) after system optimization.
  • Led internal onboarding redesign and enablement delivery; partnered with leadership to align curriculum with platform capabilities and usage realities.
  • Facilitated project coordination across clinical, IT, QA, and client-side executive stakeholders.

Implementation Specialist

Voicebrook, Inc.
12.2021 - 10.2022
  • Conducted full-cycle onboarding, training, and documentation for clinical software rollouts.
  • Produced adaptive training content and client-facing resources to ensure scalable support.

Art Director

CaHill Resources
11.2018 - 10.2021
  • Led visual strategy and educational content design to democratize trades industry knowledge and increase minority visibility in skilled labor.
  • Defined the visual vocabulary for all educational and marketing content, ensuring alignment with brand values of accessibility and equity.
  • Directed a cross-functional content team to create digital toolkits, training materials, and field-ready guides; managed production across formats.
  • Co-developed human-centered learning frameworks for platform delivery, balancing technical clarity with cultural inclusivity.
  • Supported video content strategy and contributed to visual asset development for all major campaigns.

Education

BFA - Printmaking

University at Buffalo
Buffalo, NY

BA - Psychology

University at Buffalo
Buffalo, NY

Skills

  • Product Roadmapping
  • Workflow Design
  • Experimentation & Testing
  • Prototyping
  • User Research
  • Stakeholder Alignment
  • Documentation & Training
  • Cross-Functional Execution
  • Human-Centered Design
  • Program Management
  • Learning and Development

Certification

  • Lean Six Sigma
  • ProSci Change Management
  • Michigan LPI
  • Civilla Human-Centered Design

Timeline

Departmental Analyst 12

Unemployment Insurance Agency (UIA)
08.2024 - Current

Lead Implementation Specialist

Voicebrook, Inc.
10.2022 - 08.2024

Implementation Specialist

Voicebrook, Inc.
12.2021 - 10.2022

Art Director

CaHill Resources
11.2018 - 10.2021

BA - Psychology

University at Buffalo

BFA - Printmaking

University at Buffalo
AUSTIN LAUERProgram Manager