Austin Le
Supreme Dumplings
San Diego,CA
3
years of professional experience
Ambitious Business Administration undergraduate with a robust foundation in leadership, teamwork, and service, highlighted by National Honor Society membership and advanced academic pursuits. Practical business experience from Arena Sports and DECA complements strong interpersonal capabilities, aiming to leverage these strengths to support and expand impact.
Work History
Food and Beverage Server
3 Months- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Coordinated food and beverage orders, maintaining accuracy in delivery and presentation.
- Assisted with menu recommendations, enhancing dining experiences through knowledge of offerings.
- Trained and mentored new staff on operational procedures and customer interaction techniques.
Lead Customer Service Representative
3 Years 2 Months- Managed front-office responsibilities while supporting senior staff with key daily business operations.
- Resolved 300+ customer inquiries per month as a primary point of contact, ensuring timely solutions and strong customer satisfaction.
- Communicated facility offerings and services to 30+ guests weekly, increasing customer engagement and facility utilization.
- Trained and mentored 35 new party hosts, improving event execution, service quality, and overall guest experience.
Education
BBA - Finance
Skills
Customer Service
Business operations
Operations management
Conflict resolution
Critical thinking and problem solving
Interests
Community Service
A passionate advocate for community wellbeing
committed to making a tangible impact through service.
Sports
Commitment to teamwork and resilience in football
basketball
spike ball
hiking
and wake surfing.
Timeline
Food and Beverage Server
Supreme Dumplings
05.2026 - 08.2026Read More
Lead Customer Service Representative
Arena Sports
06.2023 - 08.2026Read More
San Diego State University
BBA from Finance
Read More