Austin Lee
San Francisco,CA
Summary
Results-driven Retail Management Professional experienced in operational management, team leadership, and customer service. Achieved sales targets while enhancing store efficiency through strategic planning and problem-solving. Focused on driving store performance, developing staff, and fostering collaborative team environments.
Overview
6
6
years of professional experience
Work History
Store Manager
LZC FOODS INC
San Mateo, CA
12.2025 - 09.2026
- Directed daily restaurant operations, maintaining service standards and smooth dining-room flow.
- Supervised scheduling, staffing coverage, and labor alignment across peak service periods.
- Trained front-of-house and kitchen teams on SOPs, hygiene, and guest service expectations.
- Monitored inventory levels, ordering accuracy, and stock rotation to reduce supply disruptions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
NEMT
America West Medical Transport Inc.
San Francisco
09.2024 - 11.2025
- Ensured comfort and well-being of patients
- Transport with Gurney
- Demonstrated excellent defensive driving skills to maintain passenger safety during transport
- Facilitated effective communications
- Establish Company Core Values
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Client Solutions Team
Mercer US INC
San Francisco
05.2024 - 08.2024
- Built relationships with customers to enhance engagement and loyalty
- Promoted company satisfaction through proactive communication and feedback collection
- Develop company growth
- Assisted with campaign projects to ensure timely delivery and alignment with client goals
- Reported unresolved issues to management for timely resolution
Store Manager
Haidilao Hot Pot
Fremont
04.2022 - 01.2023
- Monitored food quality during preparation and service
- Enhanced customer service and satisfaction through effective team training and support
- Managed day-to-day operations to ensure efficient store functionality and optimal staff performance
- Achieved sales goals through effective customer engagement
- Weekly Meeting and PPT report
Assistant Store Manager
Meet Fresh
Fremont
05.2020 - 02.2022
- Adjusted employee availability schedule to align with sales demands
- Managed payroll system for employee compensation
- Conducted monthly inventory assessments
- Generated sales reports for management
- Managed order placement and stock levels
Education
BA - Psychology
University of California
Los Angeles05.2024
MS - Human Capital Management
New York University
New York City09.2026
Skills
- ADP Payroll
- Inventory Management
- Training support
- Problem-solving
- Customer relations
- Multitasking and organization
- Inventory management
- Employee training
- Performance Coaching
Timeline
Store Manager
LZC FOODS INC
12.2025 - 09.2026
NEMT
America West Medical Transport Inc.
09.2024 - 11.2025
Client Solutions Team
Mercer US INC
05.2024 - 08.2024
Store Manager
Haidilao Hot Pot
04.2022 - 01.2023
Assistant Store Manager
Meet Fresh
05.2020 - 02.2022
MS - Human Capital Management
New York University
BA - Psychology
University of California