VERONICA VELAZQUEZ-PAZ
Riverside,CA
Summary
Experienced Store Manager with over 16 years of experience in customer service, retail operations, and team leadership. Proven ability to manage daily operations, optimize processes, control inventory, and improve customer satisfaction. Skilled in strategic planning, employee development, scheduling, budgeting, and operational efficiency. Bilingual in English and Spanish, with a strong ability to lead diverse teams and deliver exceptional customer service.
Overview
15
15
years of professional experience
Work History
Store Manager
Chevron
Grand Terrace, CA
04.2014 - 02.2025
- Managed daily store operations, employee scheduling, inventory, and cash handling.
- Oversaw vendor relationships and coordinated store orders to maintain inventory levels.
- Recruited, trained, and supervised employees while ensuring compliance with company policies and safety standards.
- Improved scheduling processes to maximize labor efficiency and customer service.
- Resolved customer concerns professionally, creating a positive shopping experience.
- Monitored inventory, reduced shortages, and maintained accurate records.
Clerk
The Riverside Highland Water Company
Riverside, CA
03.2024 - 05.2024
- Processed customer payments accurately while maintaining confidentiality.
- Assisted customers with billing inquiries and account services.
- Entered payment information into company systems with a high level of accuracy.
- Delivered excellent customer service in a fast-paced office environment.
Picker and Packer
Kimco Staffing Agency
Riverside, CA
05.2011 - 09.2014
- Prepared pallets and shipments while maintaining quality standards.
- Worked with team members to improve packing efficiency and productivity.
- Maintained inventory accuracy and met daily production goals.
- Ensured products were packaged correctly to minimize damage and waste.
Cashier / Sales Associate
Riverside Discount Mall
Riverside, CA
01.2010 - 06.2014
- Assisted customers with electronics, clothing, shoes, and mobile phone activations.
- Processed sales transactions accurately using POS systems.
- Provided excellent customer service across multiple departments.
- Maintained clean, organized, and well-stocked sales areas.
Education
High School Diploma - undefined
Poly High School
Riverside, CA05.2007
Skills
Operations Management
Customer Service
Team Leadership
Staff Training & Development
Scheduling
Inventory Management
Vendor Relations
Budgeting
POS Systems
Process Improvement
Cash Handling
ADP Payroll
Microsoft Office
Bilingual: English & Spanish
Timeline
Clerk
The Riverside Highland Water Company
03.2024 - 05.2024
Store Manager
Chevron
04.2014 - 02.2025
Picker and Packer
Kimco Staffing Agency
05.2011 - 09.2014
Cashier / Sales Associate
Riverside Discount Mall
01.2010 - 06.2014
High School Diploma - undefined
Poly High School