Austin Leonetti
Walla Walla
Summary
Dynamic professional with a proven track record at Walla Walla Toyota, excelling in customer service and vehicle assessment. Demonstrated ability to exceed sales targets, leveraging strong work ethic and attention to detail. Skilled in both technical diagnostics and fostering customer loyalty through exceptional service.
Personable and solution-oriented, with strong communication skills and genuine interest in helping customers. Understanding of automotive systems and maintenance schedules, coupled with strong problem-solving and organizational abilities. Dedicated to providing exceptional customer service and ensuring positive experience for every client.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Service Advisor
Walla Walla Toyota
10.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Express Service Technician
Walla Walla Toyota
09.2022 - 10.2022
- Increased repeat business by establishing positive relationships with customers through exceptional service quality.
- Diagnosed and resolved technical issues with accuracy, ensuring optimal vehicle performance.
- Assisted in training new technicians, sharing expertise and best practices for efficient work performance.
- Conducted multi-point inspections of customer vehicles to identify needed maintenance services and repairs.
- Communicated effectively with customers, addressing concerns and providing detailed explanations of services performed.
Store Attendant
Chevron
05.2022 - 09.2022
- Assisted customers with locating items, answering questions about products, and offering solutions to meet their needs.
- Collaborated with team members to maintain a positive workplace atmosphere while working towards achieving store targets.
- Managed inventory by restocking shelves, conducting regular audits, and efficiently processing incoming shipments.
- Contributed positively toward team sales goals by consistently meeting or exceeding individual performance targets.
Fiber Optic Technician
Ziply Fiber
04.2021 - 10.2021
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
Education
High School Diploma -
McLoughlin High School
Milton-Freewater, ORSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Tire rotations
- Vehicle inspections
- Battery testing
- Tire changing and rotation
- Battery replacements
- Oil changes
- Replacing parts
- Dependable and responsible
Languages
English
Native or Bilingual
Timeline
Service Advisor
Walla Walla Toyota
10.2022 - Current
Express Service Technician
Walla Walla Toyota
09.2022 - 10.2022
Store Attendant
Chevron
05.2022 - 09.2022
Fiber Optic Technician
Ziply Fiber
04.2021 - 10.2021
High School Diploma -
McLoughlin High School
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