Austin Long
Jacksonville,FL
Summary
Dynamic Owner/Operator at Charles W Deadman LLC, adept in operations management and relationship building. Successfully enhanced customer satisfaction through effective staff training and strategic inventory management. Proven ability to negotiate favorable vendor terms, ensuring reliable supply chains and optimizing service delivery. Committed to excellence in customer service and operational efficiency.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Charles W Deadman LLC
08.2014 - 07.2025
- Oversaw daily operations, ensuring efficient workflow and timely service delivery.
- Developed and implemented inventory management systems to optimize stock levels.
- Trained and mentored staff in best practices for customer service and operational procedures.
- Analyzed market trends to adjust product offerings and enhance customer satisfaction.
- Established strong vendor relationships to secure reliable supply chains and negotiate favorable terms.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
High School Diploma -
Sandalwood
Jacksonville, FLSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Operations oversight
- Negotiation
- Inventory management
- Payroll processing
- Relationship management
Timeline
Owner/Operator
Charles W Deadman LLC
08.2014 - 07.2025
High School Diploma -
Sandalwood