Austin Long
Lakeland,FL
Summary
Customer Service Professional experienced in enhancing customer satisfaction and resolving inquiries. Improved service efficiency and customer satisfaction through effective time management, collaboration, and process optimization. Committed to maintaining high service quality and utilizing data-driven insights to elevate customer experiences.
Overview
1
1
Language
14
14
years of professional experience
Work History
Crew Member/Pizza Delivery Driver
Domino's Pizza
05.2024 - 02.2026
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Assisted in food preparation and cooking processes to ensure quality and consistency.
- Maintained cleanliness and organization of workstations to comply with health standards.
Customer Service Representative
Primo Water
10.2023 - 03.2024
- Resolved customer inquiries and issues via phone and email, ensuring timely responses.
- Maintained detailed records of customer interactions in CRM systems for accurate follow-up.
- Collaborated with team members to enhance service delivery and streamline processes.
Viewer Experience Advocate (Remote)
Results Call Center (Hulu)
10.2021 - 09.2023
- Monitored and analyzed viewer trends, providing actionable insights to improve service quality.
- Resolved viewer inquiries, enhancing customer satisfaction and retention.
- Monitored and analyzed viewer trends, providing actionable insights to improve service quality
- Conducted regular quality assurance checks, maintaining high standards of viewer experience.
- Utilized data analytics tools to monitor performance metrics, identifying areas for improvement in the viewer experience journey.
- Maintained detailed records of customer interactions, following up as necessary to achieve a satisfactory resolution.
- Enhanced customer satisfaction by promptly addressing and resolving viewer inquiries and concerns.
Crew Member/Delivery Driver
Papa John's Pizza
08.2013 - 09.2021
- Provided exceptional customer service by taking orders accurately and efficiently.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
- Ensured cleanliness and organization of workstations to maintain food safety compliance.
- Prepared and cooked menu items according to established recipes and quality standards.
UPS Driver Helper
United Parcel Service, UPS
11.2011 - 01.2013
- Ensured timely delivery by verifying package accuracy and destination.
- Assisted drivers in loading and unloading packages efficiently.
- Communicated effectively with team members to optimize delivery routes.
- Maintained a clean and organized work area to promote safety.
Education
Associate of Arts - Business Administration And Management
Saint Leo University
Saint Leo, FL06-2022
Skills
- Customer service
- Multitasking and organization
- Food safety compliance
- Problem-solving
- Clear communication
- Cash handling
- Time management
- Teamwork and collaboration
Languages
English
Native or Bilingual
Timeline
Crew Member/Pizza Delivery Driver
Domino's Pizza
05.2024 - 02.2026
Customer Service Representative
Primo Water
10.2023 - 03.2024
Viewer Experience Advocate (Remote)
Results Call Center (Hulu)
10.2021 - 09.2023
Crew Member/Delivery Driver
Papa John's Pizza
08.2013 - 09.2021
UPS Driver Helper
United Parcel Service, UPS
11.2011 - 01.2013
Associate of Arts - Business Administration And Management
Saint Leo University