Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

AUSTIN LOVELESS

Marshall,TX

Summary

Highly motivated MBA graduate from Texas Tech skilled in: sales, marketing strategies, corporate finance, business analytics, and the psychology of customer service that has been illustrated over a successful academic career. 3+ years of experience in marketing and sales as representatives in home security, finance, healthcare and restaurant industries. Average of 22% production over required quotas.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Customer Success Agent

Population Health
03.2024 - Current
  • Established key performance indicators that monitored customer success, allowing for timely intervention and improved customer retention
  • Collaborated with internal teams to define customer success metrics and measure customer success
  • Consistent Closing rates of 70% with SelectRX prescription management programs along with ancillary services such as Value Based Care Providers, Debt Relief Management, and Retirement Planning.

Restaurant Manager

Cafe Italia
05.2017 - 02.2024
  • Provided leadership and direction to a team of 15+ employees, resulting in a 17% increase in customer satisfaction scores
  • Developed training methods for new hire waiters and hosts
  • Set and monitored performance goals for employees and provided feedback to ensure goal achievement
  • Worked as a Front of House Lead Waiter which developed the skills necessary for Management.

Outbound Marketing & Sales Representative

ADT
12.2022 - 12.2023
  • Exceeded Department and Team Goals by 28%
  • Top Performer's List: December 2022, February 2023-November 2023
  • Qualified and Transferred Cold and Warm Leads to Sales Department
  • Team Leader in Transfer Rate.

Education

B.A. Psychology -

TEXAS TECH UNIVERSITY
08.2017 - 05.2019

Master of Business Administration -

TEXAS TECH UNIVERSITY
08.2020 - 05.2022

Skills

  • Communication Skills
  • Effective Time Management
  • Microsoft Office
  • Sales Forecasting
  • Business Analytics
  • Global Leadership
  • Research Methodology
  • Management
  • Cold Call Sales
  • Leadership in Dynamic Teams
  • Business Analytics
  • Customer Service
  • Problem Solving
  • Marketing Strategies
  • Corporate Finance
  • Customer Success Strategies
  • Strategic Thinking
  • Interpersonal Communication
  • Statistical Analysis
  • Data Analysis

Accomplishments

President's List Texas Tech 2018 and 2019

Dean's List Texas Tech 2018 and 2019

Timeline

Customer Success Agent

Population Health
03.2024 - Current

Outbound Marketing & Sales Representative

ADT
12.2022 - 12.2023

Master of Business Administration -

TEXAS TECH UNIVERSITY
08.2020 - 05.2022

B.A. Psychology -

TEXAS TECH UNIVERSITY
08.2017 - 05.2019

Restaurant Manager

Cafe Italia
05.2017 - 02.2024

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AUSTIN LOVELESS