Open To Work
Austin Lucas
Sweet Home
Summary
Customer Service Specialist dedicated to enhancing customer satisfaction with a diversified portfolio of skills. With over a decade of experience building relationships and resolving conflicts in fast pace environments.
Overview
13
13
years of professional experience
Work History
Sales Merchandiser
Youngs RNDC
06.2025 - Current
- Managed product displays in retail locations to enhance visibility and appeal.
- Supported sales representatives in creating orders, building product displays, and rotating stock to enhance product visibility.
- Collaborated with sales team to determine inventory needs and stock levels.
- Conducted regular store visits to maintain merchandising standards and compliance.
- Collaborated with store employees, stewards, and vineyards to maintain high standards of professional presentation daily.
Sales Merchandiser
Schwan’s Consumer Brands, Inc
05.2023 - 06.2025
- Developed professional relationships with employees and managers to identify and create new sales opportunities.
- Assisted Sales Representatives in order creation, display construction, and product rotation to optimize sales.
- Managed stock levels across 26 stores along I-5 Corridor to ensure product availability.
Sales Merchandiser
Mondelez International
Salem
06.2022 - 03.2023
- Managed service relationships with stores and customers to enhance satisfaction and loyalty.
- Stocked, rotated, and wrote orders to maximize sales across designated routes.
- Monitored policies, changes, delays, and customer feedback for timely responses and improvements.
Property Manager
Northwest Self Storage
Eugene
11.2020 - 05.2022
- Cultivated customer relations and oriented new tenants on policies and rules.
- Managed company growth initiatives and implemented policy changes.
- Coordinated office logistics and supported storefront development.
Delivery Driver
GrubHub
Eugene
03.2020 - 10.2020
- Executed timely, efficient deliveries from restaurants to customers' homes.
- Oversaw food and beverage deliveries, maintaining product quality and quantity standards.
- Delivered affordable, delicious food directly to customers' doors.
- Defined performance standards for staff roles in customer service, ensuring quality outcomes.
Delivery Driver
Hungry Ducks
Eugene
04.2015 - 12.2018
- Completed 8000+ deliveries over 4 years, ensuring timely and accurate service
- Navigated city streets and delivered orders for 100+ restaurants in Eugene/Springfield area
- Addressed various challenges during deliveries to maintain customer satisfaction
IT Technician I
Good Samaritan Regional Medical Center
Corvallis
05.2013 - 10.2014
- Successfully deployed over 600 operating systems and technical equipment for End-user upgrades.
- Troubleshot and resolved end user issues through desktop support, improving user satisfaction.
- Utilized SCCM and technical support skills to manage user data and restore critical software functionality.
- Recovered critical information in Microsoft Office Outlook, ensuring data integrity for end users.
- Handled PGP Encryption and Forefront protection to secure End-user Computers.
- Building test environments to reproduce customers' technical issues.
Education
General Studies -
Lane Community College
Springfield, OregonAssociate of Applied Science - Network and Systems Administration
Linn-Benton Community College
Albany, OregonSkills
- Retail Sales
- Customer Service
- Inventory Control
- Promotional Strategies
- Brand Management
- Technical Document Writing
- Network Administration
- Computer Networking
- Desktop Support
- OSI Model
- Microsoft Windows Servers
- Property management
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
$45000/yr - $200000/yrTimeline
Sales Merchandiser
Youngs RNDC
06.2025 - Current
Sales Merchandiser
Schwan’s Consumer Brands, Inc
05.2023 - 06.2025
Sales Merchandiser
Mondelez International
06.2022 - 03.2023
Property Manager
Northwest Self Storage
11.2020 - 05.2022
Delivery Driver
GrubHub
03.2020 - 10.2020
Delivery Driver
Hungry Ducks
04.2015 - 12.2018
IT Technician I
Good Samaritan Regional Medical Center
05.2013 - 10.2014
General Studies -
Lane Community College
Associate of Applied Science - Network and Systems Administration
Linn-Benton Community College