Austin Luciano
Ladera Ranch,CA
Summary
Dynamic and results-driven Salesperson with a proven track record of exceeding sales targets and providing exceptional customer service. Skilled in understanding customer needs and matching them with the perfect vehicle, maintenance plans, and warranties. Seeking to leverage expertise in automotive sales to drive revenue growth for Capistrano Valley Toyota.
Overview
9
9
years of professional experience
Work History
Salesperson
Laguna Niguel Hyundai Genesis
Laguna Niguel, CA
01.2023 - 04.2024
- Developed and implemented strategies to meet sales quotas.
- Gathered data on competitors' pricing, products, and promotional activities.
- Successfully converted showroom visitors into customers by understanding their needs and matching them to suitable vehicles, resulting in a 20% increase in sales.
- Conducted engaging test drives and demonstrations, highlighting vehicle features and benefits, leading to a 15% increase in test drive-to-sale conversions.
- Collaborated with team members to reach and exceed sales targets, fostering a positive and high-performing work environment.
Senior Sales Associate
Audi North OC
Yorba Linda, CA
10.2021 - 12.2023
- Contributed to showroom setup and promotional displays, enhancing the overall customer experience and brand image.
- Maintained a customer database, providing personalized follow-up and improving future sales possibilities.
- Built strong customer relationships through face-to-face interactions, addressing questions and concerns promptly, resulting in a 95% customer satisfaction rating.
- Provided detailed information about car characteristics, capabilities, and features, enhancing customers' understanding and confidence in their purchase decisions.
- Created customized presentations for potential clients based on their needs.
Salesperson
Carson Honda
Carson, CA
07.2019 - 10.2021
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Developed key customer relationships
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
Restaurant Manager
Flying Horse LLC
Sevierville, TN
06.2015 - 07.2019
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Adhered to all health department regulations regarding food storage and preparation.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved problems or concerns to satisfaction of involved parties.
Education
High School Diploma -
San Clemente High School
San Clemente, CA06-2010
Skills
- Proven sales track record
- Excellent communication and interpersonal skills
- Strong customer focus and relationship-building abilities
- Detail-oriented with proficient organizational skills
- Ability to work effectively in a team environment
References
References available upon request.
Timeline
Salesperson
Laguna Niguel Hyundai Genesis
01.2023 - 04.2024
Senior Sales Associate
Audi North OC
10.2021 - 12.2023
Salesperson
Carson Honda
07.2019 - 10.2021
Restaurant Manager
Flying Horse LLC
06.2015 - 07.2019
High School Diploma -
San Clemente High School