Austin Luckenbill
Great Falls,MT
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
8
8
years of professional experience
Work History
Sales Professional and Finance Manager
Lithia Chrysler Jeep Dodge of Great Falls
07.2023 - Current
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
RV Outfitter
Bishs RV
12.2021 - 04.2023
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Greeted customers, helped locate merchandise and suggested suitable options.
Car Salesman
Lithia Motors, Inc
09.2017 - 11.2021
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Route Sales Representative
Frito-Lay
12.2016 - 09.2017
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Immediately addressed problems with customers to promote speedy resolution.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Education
High School Diploma -
North Toole County High School
Sunburst, MT05.2013
Skills
- Building Customer Loyalty
- Upselling Strategies
- Basic Mathematical Abilities
- Corrective Actions
- Persuasive Selling
- Customer Needs Assessment
- Time Management
- Meeting Sales Goals
- Sales and Promotions
- Strategic Selling
- Teamwork and Collaboration
- Excellent Written and Verbal Communication
Timeline
Sales Professional and Finance Manager
Lithia Chrysler Jeep Dodge of Great Falls
07.2023 - Current
RV Outfitter
Bishs RV
12.2021 - 04.2023
Car Salesman
Lithia Motors, Inc
09.2017 - 11.2021
Route Sales Representative
Frito-Lay
12.2016 - 09.2017
High School Diploma -
North Toole County High School