Austin Magalion
Wahiawa
Summary
Dynamic sales professional with a proven track record at Spectrum, excelling in closing deals and building rapport. Expert in sales strategies and training, I have successfully mentored peers to enhance performance. My ability to adapt and provide exceptional customer assistance has consistently driven results and fostered trust among clients.
Overview
4
4
years of professional experience
Work History
Sales Agent
Spectrum
07.2021 - Current
- Toper performer
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of Internet, Mobile, Television, and voice products to promote sales.
- Gained customer trust, confidence, and discovered W.I.N.S by building rapport and demonstrating a composed professional demeanor.
- Mastered different tools such as AOS, CSG, Copilot, Competitive edge, exct.
Production/PT Mentor
Spectrum
07.2021 - Current
- Regularly assessed progress and provided feedback to support continued development.
- Lead workshops and trainings to improve metrics, and perfect all aspects of their call flow.
- Served as a role model by demonstrating rapport building, call control, and call flow as mentees shadow me through live calls.
- Created games to improve moral and motivate agents.
- Provide one on one coaching's and tips while adapting to different personalities and sales styles.
Education
High School Diploma -
Leilehua
Wahiawa, HI06-2014
Skills
- Sales strategies
- Strategy development
- Building rapport
- Call control
- Closing deals
- Proposal development
- Sales training
- Upselling strategies
- Objection handling
- Customer assistance
- Industry expertise
Timeline
Sales Agent
Spectrum
07.2021 - Current
Production/PT Mentor
Spectrum
07.2021 - Current
High School Diploma -
Leilehua
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