Austin Male
Summary
I am a dependable and dedicated employee of Butler, who will continue to use the skills and knowledge gained from a small family business up to a large family business, to further our customer satisfaction and productivity. I have first-hand experience of what is expected from our employees across all positions, and will do my part to uphold this standard with great communication, organization, and willingness to go above and beyond in any capacity.
Overview
14
14
years of professional experience
Work History
Field Service Technician
Butler Machinery Company
05.2021 - Current
- Troubleshoot/repair all systems on heavy equipment on site as well as over the phone assistance with customers
- Respond quickly to emergency maintenance requests during off the clock hours
- Maintain a high level of professionalism with customers, receiving a high volume of positive feedback
- Organize and track progress of multiple jobs at one time.
- Take in customer calls and maintenance requests, open work orders, make repairs, and complete all documentation needed for SIMS and warranty claims
Auto Mechanic
Keewatin Kar Kare
04.2010 - 05.2021
- Diagnose and repair a wide range of components on customer vehicles, campers, and small engines.
- Responsible for taking customer calls and scheduling work as well as face to face communication.
- Assumed full responsibility of running and maintaining shop while owner was on medical leave from 2017-2018
- Train new employees on duties required to maintain quality of work and customer relations
- Create quotes and invoices
Mining Equipment Technician
Ziegler
01.2019 - 01.2021
- Maintain a safe and professional work environment
- Perform new machine assemblies in teams of 2-3 and complete in required timeframes
- Coordinate job status between multiple work shifts and management
- Constant communication between mine site supervisors and operators on repairs and work scheduling
Education
Associate Degree in Diesel Mechanics - Diesel And Heavy Equipment
Hibbing Community College
Hibbing, MN05.2020
Skills
- Customer Driven
- Teamwork and Coordination
- Accountability and Work Ethic
- Organized and efficient
- Training and mentoring
- Communication
- Conflict Mediation
- Relationship Building
Additional Information
- Have taken on volunteer opportunities butler offers
- Good standing reputation with other technicians and management
- Developed professional relationships with customers through field work
- Frequently work with our Think Big students and provide on the job training
Timeline
Field Service Technician
Butler Machinery Company
05.2021 - Current
Mining Equipment Technician
Ziegler
01.2019 - 01.2021
Auto Mechanic
Keewatin Kar Kare
04.2010 - 05.2021
Associate Degree in Diesel Mechanics - Diesel And Heavy Equipment
Hibbing Community College
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