Tyler Wilburn
Tremont,MS
Summary
Results-driven Field Service Technician with a strong focus on problem-solving, troubleshooting, and customer service. Proven track record in preventive maintenance and enhancing customer productivity.
Dedicated professional with extensive experience in field service and sales management. Skilled in diagnosing mechanical issues and promoting sales through effective customer engagement. Committed to delivering exceptional service and improving operational efficiency.
Overview
7
7
years of professional experience
Work History
Field Service Technician
Thompson Machinery
Belden, MS
08.2025 - Current
- Conducted routine maintenance and repairs on heavy machinery to ensure optimal performance.
- Diagnosed mechanical issues using diagnostic tools and troubleshooting techniques.
- Assisted customers with equipment operation and maintenance best practices to enhance their productivity.
- Collaborated with team members to streamline service processes and improve response times.
Company Store Sales Manager
Snap-On Tools
Columbus, MS
11.2024 - 08.2025
- Managed daily store operations to ensure optimal customer service and sales performance.
- Developed promotional displays that enhanced product visibility and drove customer engagement.
- Implemented inventory management practices to maintain stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, adjust strategies, and improve overall store performance.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Maintained an organized, clean store environment that met company standards for visual presentation, safety, and operational efficiency.
Field Service Technician
Thompson Machinery
Belden, MS
07.2019 - 11.2024
- Conducted routine maintenance and repairs on heavy machinery to ensure optimal performance.
- Diagnosed mechanical issues using diagnostic tools and troubleshooting techniques.
- Assisted customers with equipment operation and maintenance best practices to enhance their productivity.
- Collaborated with team members to streamline service processes and improve response times.
Education
High School Diploma -
Itawamba Agricultural High School
FultonSkills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Preventive Maintenance
- Brand awareness
- Merchandise planning
- Sales promotion
- Driven work ethic
Timeline
Field Service Technician
Thompson Machinery
08.2025 - Current
Company Store Sales Manager
Snap-On Tools
11.2024 - 08.2025
Field Service Technician
Thompson Machinery
07.2019 - 11.2024
High School Diploma -
Itawamba Agricultural High School