Austin Marshall
Chandler,AZ
Summary
Operations professional with comprehensive background in streamlining processes and driving operational excellence. Known for fostering collaborative team environment and consistently achieving organizational objectives. Reliable and adaptable, bringing strong analytical and problem-solving skills to table.
Overview
10
10
years of professional experience
Work History
Senior Operations Manager
Lessen, Inc.
12.2022 - Current
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
Manager of Logistics Network Support
Carvana
07.2022 - 12.2022
- Improved team productivity by implementing effective management practices.
- Developed strategic plans for department to enhance operational efficiency.
- Increased employee engagement with regular feedback and motivational initiatives.
- Managed budget allocation, ensuring optimal resource use.
Logistics Operations Manager
Dish Network
05.2021 - 07.2022
- Optimized warehouse layout for greater space utilization and improved workflow efficiency.
- Managed vendor relationships, ensuring timely deliveries, accurate invoicing, and effective issue resolution.
- Streamlined logistics operations by implementing efficient processes and procedures.
- Identified areas of opportunity for process improvement, leading to increased efficiency and reduced errors.
Customer Experience Supervisor
Dish Network
09.2019 - 05.2021
- Managed launch team for integration of 8 million Boost Mobile customers with Dish Network
- Bridged gaps between training and operations to reduce new hire training time by one week
- Assessed hiring goals and evaluated staff performance data leading to highest employee retention in operations
Business Operations Analyst
Dish Network
01.2017 - 09.2019
- Developed comprehensive reports to inform strategic decision-making for senior leadership.
- Implemented data-driven approaches to improve overall efficiency in day-to-day operations.
Customer Service Supervisor
Dick's Sporting Goods
07.2015 - 01.2017
- Oversaw hiring and onboarding process for new team members
Education
MBA - Business Administration
University of Phoenix
10-2022
Bachelor of Arts - Business and Organizational Leadership
Arizona State University
04.2020
Skills
- Project Management
- Business Administration
- Workforce Planning
- Operations Management
- Cost Reduction
- Logistics management
- Productivity improvement
- Labor Outsourcing
Timeline
Senior Operations Manager
Lessen, Inc.
12.2022 - Current
Manager of Logistics Network Support
Carvana
07.2022 - 12.2022
Logistics Operations Manager
Dish Network
05.2021 - 07.2022
Customer Experience Supervisor
Dish Network
09.2019 - 05.2021
Business Operations Analyst
Dish Network
01.2017 - 09.2019
Customer Service Supervisor
Dick's Sporting Goods
07.2015 - 01.2017
MBA - Business Administration
University of Phoenix
Bachelor of Arts - Business and Organizational Leadership
Arizona State University
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