Austin Martines
Cranston,RI
Summary
Driven to excel, rapidly advancing in previous positions, showcasing exceptional customer relationship development and team leadership. Expert in streamlining operations, enhancing client engagement, and fostering vendor relations, significantly contributing to organizational success.
Overview
3
3
years of professional experience
Work History
Account Specialist
Lifetouch National Schools
03.2023 - Current
- Work with schools, photography leaders and sales partners to coordinate scheduling of picture days
- Organize information by maintaining calendars and allocating resources
- Work with accounts to confirm and update important picture day information in databases
- Conduct follow up calls after picture days and communicate feedback to appropriate teams
Residential Counselor
Justice Resource Institute
08.2022 - 03.2023
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
Account Manager
Advantage Maintenance Inc
02.2021 - 05.2022
- Started off as a Sanitation Worker before being promoted to Onsite Supervisor. Exceeded that again to Account Manager within 9 months of starting the job.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Developed and maintained relationships with external vendors and suppliers
- Supervised operations staff and kept employees compliant with company policies and procedures
Education
High School Diploma -
Westport High School
Westport, MA06.2014
Associate of Science - Electrical Engineering
Community College of Rhode Island
Warwick, RISkills
- Team Player
- Supportive
- Relationship Builder
- Fast Learner
- Client Engagement
- Workflow Optimization
- Data Analysis
- Process Improvement
- Customer Retention
Timeline
Account Specialist
Lifetouch National Schools
03.2023 - Current
Residential Counselor
Justice Resource Institute
08.2022 - 03.2023
Account Manager
Advantage Maintenance Inc
02.2021 - 05.2022
High School Diploma -
Westport High School
Associate of Science - Electrical Engineering
Community College of Rhode Island
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