Developed key financial analysis and client management skills in fast-paced environment. Seeking to transition into new field where strong analytical and communication abilities can be applied. Focused on leveraging these transferable skills to contribute effectively in new role.
Hi, I’m
Kenneth Ohene-Adu Jr.
Appleton,WI
Summary
Overview
7
years of professional experience
Work History
Fastenal Company
Account Specialist
07.2022 - Current
Job overview
- Maintain strong relationships with clients through regular communication and proactive problem-solving efforts.
- Achieve high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhance client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
- Prepare and submit timely invoices, statements and payment reminders for customers.
- Conduct comprehensive market analysis to inform account strategies, leading to more targeted client interactions.
UW-Oshkosh Information Technology
Technician Specialist
09.2018 - 01.2022
Job overview
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Test changes to database applications or systems
- Provide information service to students and staff on or off campus
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Oversee the daily performance of computer systems and provide technical support to staff/clients
- Answer user inquiries regarding computer software or hardware to resolve problems
- Provide excellent customer service and offer product details
- Assist in maintaining inventory database of IT equipment
- Assist with service delivery and inventory for College of Nursing (CON) Accelerated Online Program
- Assist in supporting computer labs as well as CON simulation lab technical needs
- Provide technical support to students through Residence Life IT office
- Collaborated with team members to complete complex projects within established timelines.
UW-Oshkosh Pre-College Office
Residential Assistant/Mentor
07.2017 - 08.2019
Job overview
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Promoted a sense of community among residents through the planning and execution of social events and activities.
Education
University of Wisconsin - OshkoshOshkosh, WI
Bachelor of Science from Econometrics, International Business Emphasis
05.2022
University Overview
Skills
- Adaptable
- Self-starter
- Team player
- Effective communication
- Proficient in Microsoft Office Suite
- Proficient with collaboration apps
- Account Administration
- Customer relationship development
Activitiesvolunteering
Activitiesvolunteering
- EAA Technical Support
- Resnet Rush Technical Support
- OPE Technical Support
- Angel Tree Congregation, 12/01/14, 12/01/15
- Special Olympics, 03/01/14, 03/01/15
- Father Carr's Place2B, 03/01/14, 03/01/15
Jobtraining
Jobtraining
- Canvas
- Apex Oracle
- TeamViewer
Timeline
Account Specialist
Fastenal Company
07.2022 - Current
Technician Specialist
UW-Oshkosh Information Technology
09.2018 - 01.2022
Residential Assistant/Mentor
UW-Oshkosh Pre-College Office
07.2017 - 08.2019
University of Wisconsin - Oshkosh
Bachelor of Science from Econometrics, International Business Emphasis
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