Ashley Hill
Fountain Valley,CA
Summary
Well-qualified Assistant Community Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, residents and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
Work History
Account Specialist
Essex Property Trust
Orange County, CA
06.2020 - Current
- Managed multiple accounts simultaneously across a large portfolio of anywhere from 10-24 properties, demonstrating exceptional organizational skills and attention to detail.
- Verify postings to ledgers to confirm accurate entry and account balances
- Complete full audits on renewals and month-to-month accounts
- Organize and carry out accounting month-end processes
- Processed all Deposit Accounting
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Assisted with training programs for new hires on account management best practices, raising team's overall competency.
Community Systems Specialist
Oakmont Management Group
Irvine, CA
02.2023 - 06.2023
- Supported operational systems applications and on-site associates at the community level
- Managed the resident billing accounts and assisted on-site associates with bookkeeping and system errors
- Responsible for conventional tickets, systems administration, troubleshooting system anomalies, determining root cause, and escalating to vendors accordingly
- Identified and resolved technical issues quickly, minimizing disruptions to operations and maintaining high service levels.
- Modeled system usage patterns to determine training protocols and educational material guidelines.
Assistant Community Manager
Essex Property Trust
Fullerton, CA
12.2016 - 02.2021
- Administered operations to handle needs of all tenants
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Trained and motivated leasing staff between 3 communities
- Organized and hosted quarterly resident events within allocated budget
- Complete final move out statements for all previous residents
- Inspected units before move in to determine readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Coordinated with property management team on capital improvement projects aimed at increasing asset value through strategic updates or renovations across the community spaces or individual units.
- Provided leadership, guidance and support to staff members.
Assistant Store Manager
Kay Jewlers
Laguna Hills, CA
11.2015 - 12.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays monthly to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff of 7 to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Vacation Planner- Core Trainer
Disneyland Resort
Anaheim, CA
01.2010 - 04.2015
- Resolved guest concerns or complaints professionally and expediently, upholding Disney's commitment to excellent service standards.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Handled cash transactions accurately while adhering to strict financial policies.
- Exhibited strong communication skills when interacting with diverse audiences including guests from various cultural backgrounds or age groups.
- Trained groups of 8-10 on all department processes and procedures.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Developed customized training materials for Vacation Planning department.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Education
Some College (No Degree) - Business Administration And Management
WEST VIRGINIA UNIVERSITY
Morgantown, WVSkills
- Superior Attention to Detail
- Proficient in MS Office
- Excellent Verbal and Written Communication
- Time Management and Ability to Prioritize Tasks
- Problem-Solving
- Strong Team Building
- Ability to Learn Quickly
- Staff Management
- Team Leadership
- Adaptable and Flexible
Affiliations
- Alpha Omicron Pi - Sigma Alpha Chapter, Social Chair, 2007-2008
Timeline
Community Systems Specialist
Oakmont Management Group
02.2023 - 06.2023
Account Specialist
Essex Property Trust
06.2020 - Current
Assistant Community Manager
Essex Property Trust
12.2016 - 02.2021
Assistant Store Manager
Kay Jewlers
11.2015 - 12.2016
Vacation Planner- Core Trainer
Disneyland Resort
01.2010 - 04.2015
Some College (No Degree) - Business Administration And Management
WEST VIRGINIA UNIVERSITY