Ashley Roddy
Saranac Lake,NY
Summary
Proven leader and dedicated professional with experience at Ray Brook Brewhouse, adept in conflict resolution and marketing efforts that enhance dining experiences and brand visibility. Excels in multitasking and verbal communication, driving team efficiency and customer satisfaction. Skilled in restaurant software and upselling strategies, consistently achieving increased sales revenue.
Hospitality professional with knack for optimizing restaurant operations and delivering exceptional dining experiences. Proven ability to lead and motivate teams, driving service excellence and operational efficiency. Known for adaptability and maintaining high standards in fast-paced environment through effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Server Assistant Manager
Ray Brook Brewhouse
06.2019 - Current
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
- Assisted in the development of marketing efforts, such as social media campaigns or local promotions, to drive increased business and brand awareness.
- Cultivated warm relationships with regular customers.
Restaurant Waiter
Grimaldis Luna Park
09.2017 - 09.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Education
Bachelor of Science - Psychology
Le Moyne College
Syracuse, NY12-2019
Skills
- Upselling strategies
- Restaurant software proficiency
- Budgeting and finance
- Table management
- Verbal and written communication
- Organization
- Strong leadership
- Problem-solving abilities
- Multitasking
- Cash Handling
- Outstanding writing abilities
- Hardworking and Dedicated
Timeline
Server Assistant Manager
Ray Brook Brewhouse
06.2019 - Current
Restaurant Waiter
Grimaldis Luna Park
09.2017 - 09.2019
Bachelor of Science - Psychology
Le Moyne College
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