Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paolo Soto

Homestead,FL

Summary

I have learned the upselling strategies and computer proficiency at Puerto Vallarta and Telemundo, NBC. Using team building skills to create a efficient work environment. Using customer care techniques to fully deliver customer satisfaction. Excel in communication, and adaptability. Committed to giving the best customer service.

Overview

5
5
years of professional experience

Work History

Server Assistant Manager

Puerto Vallarta Mexican Bar & Grill
Islamorada, FL
06.2020 - Current
  • Resolved customer complaints in a professional manner while maintaining high level of customer satisfaction.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
  • Resolved problems or concerns to satisfaction of involved parties.

Video Editor

Telemundo, NBCUniversal
Doral, FL
07.2023 - 08.2023
  • Optimized video content for various platforms, including YouTube, Instagram, and Facebook.
  • Enhanced filmed segments with programmed computerized graphic effects.
  • Conducted detailed research to source stock footage and images for projects.
  • Evaluated metadata to perform tasks using Excel.

Education

High School Diploma -

Somerset Academy Charter High
12425 SW 248th St, Homestead, FL 33032
05-2019

Skills

  • Upselling strategies
  • Marketing initiatives
  • Proficient in computer processing applications
  • Proficient in the use of Microsoft Office
  • Task delegation

Languages

English
Professional
Spanish
Professional

Timeline

Video Editor

Telemundo, NBCUniversal
07.2023 - 08.2023

Server Assistant Manager

Puerto Vallarta Mexican Bar & Grill
06.2020 - Current

High School Diploma -

Somerset Academy Charter High
Paolo Soto