Paolo Soto
Homestead,FL
Summary
I have learned the upselling strategies and computer proficiency at Puerto Vallarta and Telemundo, NBC. Using team building skills to create a efficient work environment. Using customer care techniques to fully deliver customer satisfaction. Excel in communication, and adaptability. Committed to giving the best customer service.
Overview
5
5
years of professional experience
Work History
Server Assistant Manager
Puerto Vallarta Mexican Bar & Grill
Islamorada, FL
06.2020 - Current
- Resolved customer complaints in a professional manner while maintaining high level of customer satisfaction.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
- Resolved problems or concerns to satisfaction of involved parties.
Video Editor
Telemundo, NBCUniversal
Doral, FL
07.2023 - 08.2023
- Optimized video content for various platforms, including YouTube, Instagram, and Facebook.
- Enhanced filmed segments with programmed computerized graphic effects.
- Conducted detailed research to source stock footage and images for projects.
- Evaluated metadata to perform tasks using Excel.
Education
High School Diploma -
Somerset Academy Charter High
12425 SW 248th St, Homestead, FL 3303205-2019
Skills
- Upselling strategies
- Marketing initiatives
- Proficient in computer processing applications
- Proficient in the use of Microsoft Office
- Task delegation
Languages
English
Professional
Spanish
Professional
Timeline
Video Editor
Telemundo, NBCUniversal
07.2023 - 08.2023
Server Assistant Manager
Puerto Vallarta Mexican Bar & Grill
06.2020 - Current
High School Diploma -
Somerset Academy Charter High
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