Austin McLellan
La Mirada,United States
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and speed. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships
Overview
4
4
years of professional experience
2
2
Certification
Work History
Sales Specialist
Kat Burki
Irvine, CA
05.2024 - Current
- Demonstrated product features, answered questions and persuasively overcame objections.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built relationships with customers and community to promote long term business growth.
Account Coordinator
Sunday Riley Modern Skincare
09.2023 - 03.2024
- Maintained extensive knowledge of competitors' offerings and presence in assigned territories.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Collaborated with internal teams to facilitate proper pre-and post-sales service.
- Monitored campaign performance and collaborated with internal teams to optimize campaigns
- Trained team members on products to support promotional efforts.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Retail Sales Specialist
Sunday Riley Modern Skincare
08.2022 - 09.2023
- Displayed merchandise by arranging in appealing ways to boost sales.
- Managed promotional in-store signage and displays and re-stocked merchandise
- Developed relationships with other brand partners and retail management.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
Receptionist
Caruso Ford Lincoln
05.2021 - 06.2022
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Sunny Hills High School
Fullerton, CA05.2021
License - Esthetics
SABA Beauty School
Lake Forest, CA 08.2024 - 12.2024
Skills
- Professional demeanor
- Customer/Client relations
- Multi-Line Telephone Systems
- Conflict Resolution
- Verbal and written communication
- Telephone skills
- Cleaning
- Cash Handling
- Cash Register Operation
- Quality Management
- Customer engagement
- Telephone etiquette
- Bilingual (English & Spanish)
Certification
- Barbicide Certification
- Dermalogica Clean Touch Certification
Timeline
License - Esthetics
SABA Beauty School
08.2024 - 12.2024
Sales Specialist
Kat Burki
05.2024 - Current
Account Coordinator
Sunday Riley Modern Skincare
09.2023 - 03.2024
Retail Sales Specialist
Sunday Riley Modern Skincare
08.2022 - 09.2023
Receptionist
Caruso Ford Lincoln
05.2021 - 06.2022
- Food Handler Certification
High School Diploma -
Sunny Hills High School
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