Alexandra Rife
Midlothian,VA
Summary
Customer-oriented sales professional with 9 years of experience building relationships with customers,fellow associates and management. Committed to customer satisfaction and creating life long clientele. Well versed in product knowledge that results in a well rounded customer experience and deep sales. Focused on understanding and maximizing sales goals to support business. Consistently creates a warm and genuine connection with customers. Strong sense of loyalty to the company through devoted years and passion to be the best in my field.
Overview
10
10
years of professional experience
Work History
Sales Specialist
Victoria Secret
Mission Viejo, CA
05.2014 - Current
- Genuinely greet all customers who visit the store.
- Read customer shopping cues and engage in a positive and joyful manner.
- Maintain focus on our "Best at Bras" culture.
- Ask effective lifestyle questions to meet customers needs and wants in products.
- Make compelling suggestions based off of customer's lifestyle answers.
- Understand clear sales goals every two hours and total sales per day.
- Consistently find new ways to improve sale strategy to reach sales goals.
- Suggest new products and promotions in an exciting way.
- Convert returns and product promotions into larger sales.
- Build loyalty through reward programs and credit cards.
- Stay up to date on product knowledge and share that with customers.
- Educate customers on how to care for and maintain their products.
- Process new merchandise and prepare it for the sales floor.
- Maintain proper back room and understock brand standards.
- Have clear understanding on how to use work tools such as shelving systems,ladders.
- Maintain clear communication between managers and fellow associates.
- Assist management in training of new employees.
- Work cohesively with fellow associates and management to achieve customer satisfaction and sales goals.
- Consistently recover the store as needed to prepare for other guests.
- Replenish sold products back onto the sales floor.
- Understand and adhere to the brand standards set by the company.
- Help with housekeeping responsibilities to maintain a clean and welcoming store.
- Stay aware of any items or fixtures in the store that need to be repaired by maintenance.
- Creating and maintaining a safe work environment for staff and customers.
- Understand and follow all emergency operation protocol set by county and state.
- Reinforcing store standards and policies to help with loss prevention.
- Reporting loss prevention issues to the company tracker.
- Have full understanding and demonstrate the company's core values.
- Maintain a positive mindset to create a welcoming environment for customers and fellow associates.
- Be empathetic to customers and stay passionate about your job.
Education
Associate of Science - Health
Saddleback College
Mission Viejo, CA12.2020
Skills
- Customer Service
- Problem-Solving Skills
- Listening Skills
- Retail Store Operations
- Product Promotions
- Relationship Building
- Service-Oriented
- Sales Goals Attainment
- Problem-Solving
- Policy and Procedure Adherence
- Reliable and Punctual
- Professional Demeanor
- Cash Handling
- Stocking and Receiving
- Client Service
- Cash Register Operation
- Verbal/Written Communication
- Merchandise Display
- Positive and Professional
- Merchandising Understanding
- POS System Operation
- Conflict Resolution
- Written and Oral Communication Skills
- Product Recommendations
- Sales Training
- Excellent Communication Skills
- Sales Expertise
- Exceptional Customer Service
- Energetic Self-Starter
- Bra Product Knowledge
- Fitting Room Maintenance
- Exceeds Sales Goals
- Teamwork and Collaboration
- Shipment Processing
- Customer Needs Assessment
- Upselling
- Retail Loss Prevention
- Product Sales
Timeline
Sales Specialist
Victoria Secret
05.2014 - Current
Associate of Science - Health
Saddleback College