Austin McSorley
Dalton,GA
Summary
Enthusiastic and reliable, who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server at Chili's
Brinker Internationl, Chili's Grill & Bar
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
OGP Associate
Walmart Inc.
09.2022 - 10.2023
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
Crew Member at AMC Theaters
AMC Theatres
07.2020 - 10.2022
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Bachelor of Arts - Theater Arts
Oglethorpe University
Atlanta, GA05.2027
High School Diploma -
East Hamilton High School
2015 Ooltewah Ringgold Rd, Ooltewah, TN 3736305.2023
Skills
Strong Work Ethic
Exceptional customer service
Guest Engagement
Performance Improvement
Professional Appearance
Service prioritization
Timeline
Server at Chili's
Brinker Internationl, Chili's Grill & Bar
06.2023 - Current
OGP Associate
Walmart Inc.
09.2022 - 10.2023
Crew Member at AMC Theaters
AMC Theatres
07.2020 - 10.2022
Bachelor of Arts - Theater Arts
Oglethorpe University
High School Diploma -
East Hamilton High School