Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Mills

Lutz,FL

Summary

Dynamic Program Coordinator with a proven track record in program optimization and resource management, notably at Hillsborough County Water Resources. Skilled in Microsoft Office and adept at training coordination. Have successfully enhanced operational efficiencies and customer satisfaction. My expertise in facility management and staff evaluation has driven significant improvements in service delivery and fiscal performance.

Overview

12
12
years of professional experience

Work History

Program Coordinator

Hillsborough County Water Resources
04.2023 - Current
  • Converted over 500 businesses and residents to County Water and Wastewater if services were available.
  • Developed Contracts and Fee Packs to gather monies to help establish Water and Wastewater usage
  • Worked with our Customers with Hydrant usage and Flow Tests to determine Pressure comparison
  • Maintained and worked reports showing all meters that were installed as well as how much money was gained monthly and fiscally.

Program Coordinator

Hillsborough County Solid Waste
06.2021 - 04.2023
  • Took Customer Inquiries about uncollected Garbage as well as maintain contracts over the County's 3 Haulers that collected Garbage and Recycling.
  • Conducted Field watches to determine how quality pickups were for all 3 haulers.
  • Ran reports to show multiple different complaints for all three addressed by address. Also showed where the commonly missed areas were.

Trades Worker

Hillsborough County Code Enforcement
02.2020 - 06.2022
  • Maintained County Right of ways by cleaning and straightening debris, garbage, litter, couches for maximum productivity and safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Followed instructions and procedures to complete assigned tasks.
  • Reported defective products or machinery to supervisor.

Background Screening Analyst

Lifestream
10.2019 - 02.2020
  • Obtained background check data on parents and familiy's financial statuses and personal histories.
  • Documented information and submitted detailed reports.
  • Reviewed and analyzed detailed records.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Background Screening Analyst

Directions For Living
07.2018 - 10.2019
  • Obtained background check data on parents and familiy's financial statuses and personal histories.
  • Documented information and submitted detailed reports.
  • Reviewed and analyzed detailed records.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Background Screening Analyst

Eckerd Connects
01.2018 - 06.2018
  • Obtained background check data on parents and familiy's financial statuses and personal histories.
  • Documented information and submitted detailed reports.
  • Reviewed and analyzed detailed records.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Cashier

Ron Jon Surf Shop Of Fla
08.2017 - 12.2017
  • Helped customers complete purchases, locate items
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.

Barista

Starbucks
07.2015 - 08.2017
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Cashier

Chick-fil-A
03.2013 - 07.2015
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked as a Cook as well

Education

Bachelor of Science - Criminology

Florida State University
Tallahassee, FL
08.2017

Associate of Science - Criminology

Tallahassee Community College
Tallahassee, FL
07.2015

High School Diploma -

Lawton Chiles High School
Tallahassee, FL
05.2013

Skills

  • Microsoft Office (Excel, Outlook, Word)
  • Program Management
  • Facility Management
  • Training Coordination
  • Staff Evaluation
  • Program Optimization
  • Resource Management

Timeline

Program Coordinator

Hillsborough County Water Resources
04.2023 - Current

Program Coordinator

Hillsborough County Solid Waste
06.2021 - 04.2023

Trades Worker

Hillsborough County Code Enforcement
02.2020 - 06.2022

Background Screening Analyst

Lifestream
10.2019 - 02.2020

Background Screening Analyst

Directions For Living
07.2018 - 10.2019

Background Screening Analyst

Eckerd Connects
01.2018 - 06.2018

Cashier

Ron Jon Surf Shop Of Fla
08.2017 - 12.2017

Barista

Starbucks
07.2015 - 08.2017

Cashier

Chick-fil-A
03.2013 - 07.2015

Bachelor of Science - Criminology

Florida State University

Associate of Science - Criminology

Tallahassee Community College

High School Diploma -

Lawton Chiles High School

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