Austin Mosser
Glenburn,ND
Summary
A seasoned sales professional with 18 years of experience. Committed to building and fostering lasting relationships in the beverage and sales industry. Dedicated to client and company goals while providing exceptional customer service. Diligent, self motivated team member that performs in high stress situations, providing leadership and solutions in day to day tasks. Multifaceted team member that excels in customer relations, ready to grow with the right team and organization.
Overview
18
18
years of professional experience
Work History
Sales Representative
Magic City Beverage
Minot, ND
12.2007 - Current
- Cultivated relationships with clients to enhance customer loyalty and retention.
- Trained and mentored junior sales staff on effective sales techniques and product knowledge.
- Implemented streamlined processes for order management, improving efficiency in sales operations.
- Analyzed customer feedback to refine product offerings and improve service quality.
- Led sales initiatives that resulted in increased market share within competitive landscape.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Fostered collaborative environment, sharing best practices among sales team.
- Streamlined sales process, reducing time from lead to close.
- Conducted market analysis to identify new sales opportunities and trends.
- Collaborated with marketing team to develop promotional strategies and campaigns.
- Delivered product presentations to potential clients, showcasing features and benefits.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Exceeded sales targets through effective planning and goal setting.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Stayed up-to-date with industry trends to position company as market leader.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Consulted with businesses to supply accurate product and service information.
Education
High School Diploma -
Minot High School
Minot, NDAssociate of Science - Wildlife Management
Minot State University
Bottineau, ND05-2005
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Timeline
Sales Representative
Magic City Beverage
12.2007 - Current
High School Diploma -
Minot High School
Associate of Science - Wildlife Management
Minot State University